Surface Pro 4 Keyboard not working / type cover keyboard driver missing

Anonymous
2020-09-14T07:37:15+00:00

Hi.

I have a surface Pro 4 and the type cover keyboard is not working. 

The driver has gone missing (just shows HID keyboard device) so I can't do what the other forums have said an uninstall the driver.

I have installed the SP4 driver updates and still not working.

I also did the two-button restart and disabled/enabled the keyboard in UEFI. No joy. 

This is really frustrating. Other people have this issue: 

https://www.reddit.com/r/Surface/comments/df3ml4/sp4\_type\_cover\_driver\_missing/ 

I'm on 10.0.18632 Build 18632 MS Windows 10 Pro

Can anyone help with this?

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

132 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-08-22T14:20:09+00:00

    Got this problem a couple of days ago. Many suggestions found, but yours is gold.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-08-13T13:42:55+00:00

    Thank you so so much for your help, I was completely out of ideas and responses from Microsoft, until you came with that amazing explanation, I did it, step by step, and thanks to you, I am writing from my Keyboard...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-07-29T08:45:18+00:00

    Exactly, you mustn't buy other Type Cover keyboard, I have tested other one from my friend, and it doesn't work also (and mine works correcly on his computer).

    The only recomendation as AnnRivett say, buy a BT keyboard and mouse, and never buy and recomend to all people to buy other M$ device.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-07-29T08:27:25+00:00

    Help, I am not computer Savy, I just moved to San Miguel de Allende, Mexico and I do not have a printer. My original pro 4 keyboard worked fine until a few weeks ago ( except for the purple "suede" that started peeling off three years ago!). Now I use the on-screen keyboard that takes up half the screen & is not a good replacement.

    So #1- How do I go about splitting the screen so that I might read & follow your instructions at the same time???

    #2- please remain aware that many Microsoft subscribers are not comfortable doing tech stuff to their computer! The above answer was pretty all-inclusive because there are many things mentioned that the computer will diagnose and fix just by going to the underlined site. But " download, run and install the.msi" is WAY above my paygrade. need help with that

    #3_ Where in Mexico can I speak to someone knowledgeable about Surface AND speaks English? (1 800/888 etc numbers not very clear from here)

    #4- Where in Mexico can I purchase a new Surface Pro 4 keyboard OR how much will a US Microsoft store charge to ship a new one to me?

    Thanks for helping me in any way you can!

    Beth Masino,

    San Miguel de Allende, Mexico

    Hello Beth

    Like you I'm not good with tech stuff. Having read lots of these posts for the same problem, mine has been going now for nearly 3 years, the easiest option was to but a Bluetooth mouse and keyboard.

    Don't purchase a new Pro 4 keyboard, the posts suggest that it's not the hardware but software that Microsoft should sort out, but ignoring the problem.

    Hope this helps

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-07-26T08:00:09+00:00

    I did all of this, and still doesn't work. When I do this and attach again the keyboard, the surface detects it, install all drivers again, but the type cover still doesn't work (same as rotation sensor).

    Never, never, never buy neither recommend to buy other Microsoft device, and Microsoft can stop sending me spam advertising to buy Surface devices.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments