Surface Book 2 Trackpad and Keyboard Lag

Anonymous
2017-12-12T09:53:55+00:00

Hi. I have a brand new, i7 256 Surface Book 2 with an annoying problem. The trackpad and keyboard both exhibit huge lag when running on battery power, with anything less than "Better Performance". Even then, it's not perfect unless you go for the 'Best Performance' setting.

When running in battery mode, it's easy to appreciate that more people might be using the trackpad rather than a mouse (for portability) so why this won't function properly on the lower power saving modes, is confusing to say the least. One would expect the keyboard to work cum-what-may. 

I've never experienced this issue with my Surface Pros and feel rather disappointed given the cost or the Book 2.

Any fixes please, other than disabling the two-finger pinch to zoom function?

*** I no longer seem to be experiencing this issue ***

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

89 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-08-05T17:07:53+00:00

    My lagging keyboard has cleared up on battery  but it has changed the feel of my keys.  They had a less clicky sound and were easier to depress.  But oh, well.  When they change one thing, it affects another.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-08-04T15:29:55+00:00

    With these updates and the Insiders build of windows I am using my surface feels perfect

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-08-04T13:05:18+00:00

    Are you finding good improvements with this last round of updates?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-08-04T13:00:54+00:00

    OMG.. .I might start celebtrating!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-08-04T12:57:34+00:00

    For anyone who hasn't been offered the new firmware or drivers yet, Microsoft have released everything in a simple installer here for Surface Book 2's running Windows 10 1709 or later: https://www.microsoft.com/en-us/download/details.aspx?id=56261

    I had received all of the driver updates last week (I get early updates through the insider program), and another firmware this week; however I installed the above package and it appeared to update a couple of other drivers.

    Since installing I have been running on battery at recommended level, and so far things are good. But it is too early to start celebrating!

    Was this answer helpful?

    0 comments