262 questions
262 questions with Surface | Surface Go | Power and battery tags
2 answers
Microsoft Surface Go will not accept boot or recovery options, as well as recovery drive
Hello all, My Surface Go 2 is stuck on the Windows logo and will not accept any options for recovery. The tablet power is on, but only displays the Windows logo and nothing else.I’ve tried all that’s been listed on the website, to include holding the…
Surface | Surface Go | Power and battery
asked
2026-08-28T23:25:27.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 94%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jake
0
Reputation points
answered
2026-08-29T09:42:25.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
1 answer
How can I stop Microsoft Go 2 powering on when I connect an external power supply ?
When I plug in the external power cable my Microsoft Go 2 powers up, how can I stop this happening please ?
Surface | Surface Go | Power and battery
262 questions
asked
2026-07-05T08:25:28.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 73%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paul Chapman
0
Reputation points
answered
2026-07-05T10:04:23.29+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
My laptop got shutdown in between exam
I am about to review and finish my exam unfortunately exam got disconnected due to my laptop shutdown However, I try to login again, but it is showing Wait exam resume shortly. but don't get responce.kindly check and assist me here.
Surface | Surface Go | Power and battery
262 questions
asked
2026-05-24T08:22:11.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 38%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Lakshman, Kottapalli
5
Reputation points
answered
2026-05-25T00:56:59.3833333+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
3 answers
Powerbank for Microsoft Surface Go
Where can I get a powerbank for my Microsoft Surface Go. I live in Norway = the plug has to be type C Europlug.
Surface | Surface Go | Power and battery
262 questions
asked
2026-04-22T21:03:16.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 89%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vibeke Schjødt
0
Reputation points
answered
2026-04-29T01:59:15.94+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
Edge won’t charge or power on
My Edge won’t charge or power on. It was in it’s sealed case so there should be no issues with dirt or humidity.
Surface | Surface Go | Power and battery
262 questions
asked
2026-03-07T18:12:51.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 50%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
tracy guess
0
Reputation points
answered
2026-03-08T00:38:22.3033333+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
Repair case: 2045023082
Hi team, we had a repair case for a surface laptop 2 go (VUQ-00013). when the unit was returned, there was no charger that came with it. Could you please advise further instructions regarding this. Thanks, JB Storeroom.
Surface | Surface Go | Power and battery
262 questions
asked
2026-02-22T04:30:30.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 35%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
JB World Square Storeroom
0
Reputation points
answered
2026-02-23T01:40:12.5066667+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
1 answer
My surface pro 4 screen won’t turn on
When I press the power button it turns in my keyboard. Yet, my screen doesn’t turn on. How can I fix this? I tried all the hard restart.
Surface | Surface Go | Power and battery
262 questions
asked
2026-02-15T19:14:32.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 39%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
andy h
0
Reputation points
answered
2026-02-15T20:28:24.0066667+00:00
kagiyama yutaka
5,330
Reputation points
4 answers
Request for UN38.3 Test Report – Surface Go 4 (UN-DYNA01-A1/UN-DYNA01-C1/S-22106161A0)
Dear Sir, We are requesting the UN38.3 Test Report for Microsoft Surface Go 4 for transportation and logistics purposes. Test Report number is UN-DYNA01-A1, UN-DYNA01-C1, S-22106161A0 If you cannot provide them, could you please connect us with the…
Surface | Surface Go | Power and battery
262 questions
asked
2026-01-21T09:09:15.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 64%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
이경재 / Lee，Kyoungjae
0
Reputation points
edited an answer
2026-01-22T10:55:52.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,295
Reputation points Microsoft External Staff
Moderator
2 answers
Charger issue
We have a issue in charger with 15v 2.6A dc output is that 65 watts instead of this shall we use 102W 15v 6.35A dc output charger. Also provide is this cause any issues with the laptop.
Surface | Surface Go | Power and battery
262 questions
asked
2026-01-21T08:45:43.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 57.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Satheesh R P
0
Reputation points
answered
2026-01-21T09:56:12.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106.2K
Reputation points
Independent Advisor
2 answers
Replace my old GoTo
Hi. For a few years now, I have been using the GoTo computer. The battery is practically unusable now. I bought a GoTo Laptop. Both are under MajorDad64. I want to replace the original GoTo. OR, replace the battery because that is all that is wrong with…
Surface | Surface Go | Power and battery
262 questions
asked
2026-01-18T16:05:59.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 67%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brian Westbrook
0
Reputation points
answered
2026-01-18T18:27:22.37+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface Go 3 Battery Not Charging. Warranty Expired. Service Order Website Errors out. Help
I bought the Surface Go 3 in feb 2022and forgot about it and just opened it. It is new, never been used, and stored in very climate controlled room. But the battery does not charge. My warranty expired last year. i am trying to submit a repair service…
Surface | Surface Go | Power and battery
262 questions
asked
2026-01-11T02:07:52.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 35%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DJWHICHWAY
20
Reputation points
commented
2026-01-14T02:07:18.9733333+00:00
DJWHICHWAY
20
Reputation points
2 answers
Inquiry about repair bill
先日、Surfaceの修理を実施頂きましたが、修理代金をご提示頂く前に修理が完了し請求書を受領しました。 (注文 [モデレーター注：個人情報は削除しました]、請求書…
Surface | Surface Go | Power and battery
262 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 74%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Dissapearing battery icon for surface go 2
my battery icon has decided to magically dissapear??? how do i fix it?
Surface | Surface Go | Power and battery
262 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 51%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
Hardware issue Battery is not charging
Hi Team, We are facing an issue with the Surface Hub — the battery is not charging and is showing an orange blinking light. The battery appears to be completely drained. Please find the attached log files and picture for your reference. Kindly look into…
Surface | Surface Go | Power and battery
262 questions
asked
2025-10-30T11:29:05.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Mohammed Tabraiz
0
Reputation points
answered
2025-10-31T17:07:02.15+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
Surface Go 2 Battery not charging
We have 8 Surface Go 2 that no longer charge. They have been unused for several weeks and the batteries have discharged completely. When connected, the battery indicates that it is charging but remains at 0%. We have run a diagnostic and the battery is…
Surface | Surface Go | Power and battery
262 questions
asked
2025-09-25T16:35:55.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alain Dube
0
Reputation points
commented
2025-09-25T19:28:20.19+00:00
Alain Dube
0
Reputation points
1 answer
Wake-on-Power for Surface Go 3 running Windows 11 Enterprise
I would like to enable the Wake-on-Power feature on a Surface Go 3 running Windows 11 Enterprise. However, the feature appears to be unavailable in the Surface UEFI configurator after installing the Surface IT Toolkit, and it is not functioning through…
Surface | Surface Go | Power and battery
262 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 79%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Battery replacement price
Hello Price for changing battery of Microsoft Surface GO2 Best regards Thank you
Surface | Surface Go | Power and battery
262 questions
asked
2025-07-29T04:03:46.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 54%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
Wacharakeat Rawitiwakul
0
Reputation points
answered
2025-07-29T16:36:55.6566667+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
1 answer
Surface Go 3 Overheating Issue
Recently, the Surface Go 3 overheated without running any specific programs. The charger had just been disconnected, and the incident occurred rapidly. What could be the potential causes and solutions for this overheating issue?
Surface | Surface Go | Power and battery
262 questions
asked
2025-07-22T20:02:38.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LarryG
0
Reputation points
edited an answer
2025-07-22T21:45:17.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
3 answers
Surface 2 Go, dead, black screen
The Surface has shown the window logo when pressing the power button. But it kept the logo for long time (minimum 10 minutes) without reaction. So I pressed the power button for 30 seconds. The screen went black but Surface did not restart. Since then…
Surface | Surface Go | Power and battery
262 questions
asked
2025-07-14T16:54:09.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Martin Käufer
0
Reputation points
answered
2025-07-16T12:34:04.8733333+00:00
Martin Käufer
0
Reputation points
1 answer
Power supply international adapters
The Surface Go comes with a Microsoft Power supply model 1736. For the UK it is supplied with a Well Shin adapter to fit the UK 3 pin sockets. This adapter slides into the power supply. These are made for Microsoft by Well Shin but do not seem to be …
Surface | Surface Go | Power and battery
262 questions
asked
2019-01-10T09:49:39+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous