60 questions
60 questions with Surface | Surface Headphones | Settings tags
3 answers
Surface 2 headset noise suppression is not working when you are not speaking
It is rather odd that all the background noise comes through in Teams calls unless I'm talking. I have all the settings (I am allowed to change) in a suppression on etc. on in order to have no background noise coming from the open office area but no,…
Surface | Surface Headphones | Settings
asked
2026-08-28T11:32:34.77+00:00
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Äännevaara, Juho
0
Reputation points
answered
2026-08-29T09:55:32.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,570
Reputation points Microsoft External Staff
Moderator
3 answers
Can't get bluetooth audio from Galaxy S8
The headphones were working fine until New Year's day. I turned the headphones on and no sound came through. I tried: Restarting both devices Unpairing and re-pairing Restoring to factory defaults Deleting the cache partition on the phone and resetting…
Surface | Surface Headphones | Settings
60 questions
asked
2019-01-07T05:49:37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
Surface Headphones Choppy Audio with Desktop
I recently purchased Surface Headphones. I can pair it with my desktop, but the audio is choppy. Hardware troubleshooter and audio troubleshooter didn't work. My drivers are updated and audio enhancements are disabled. I have also tried trouble shooting…
Surface | Surface Headphones | Settings
60 questions
asked
2019-11-06T19:19:22+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
6 answers
Bad sound quality whenever the microphone is on - Microsoft Surface 2 headphones
Hello, I encountered a problem which seems to be very similar to this one: https://answers.microsoft.com/en-us/windows/forum/all/sound-quality-drop-when-microphone-is-activated/cf72c17e-8b7d-4d87-8ec9-666e8f9ba31e Basically I just recently bought my…
Surface | Surface Headphones | Settings
60 questions
asked
2022-04-02T12:28:21+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
30 answers
One of the answers was accepted by the question author.
how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?
hi, My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset. Somehow the white light on the headset is on,…
Surface | Surface Headphones | Settings
60 questions
asked
2022-01-20T08:36:29+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Headphones 2: Problems with noise cancellation and bluetooth connection
Hello, I received my Surface Headphones 2 yesterday (Jan 14th) and since using them with my samsung s9 for 5 hours today, I have had the following issues: Bluetooth connection suddenly drops with headphones and I have to re-pair (happened twice) Noise…
Surface | Surface Headphones | Settings
60 questions
asked
2021-01-15T20:53:27+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
How do I fix the ringing noise coming from my Surface Headphones 2?
The right ear cup of my Surface Headphones 2 produces a high pitched ringing noise repeatedly. How do I get rid of this issue?
Surface | Surface Headphones | Settings
60 questions
asked
2023-08-02T17:43:38+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Mute Switch on Surface Headphones 2 Not Working
I just recently upgraded to the Surface Headphones 2 after losing my old pair of Surface Headphones. They've been working great, except for one feature I grew to really rely on and appreciate - the mute switch. Pressing this switch does nothing, and the …
Surface | Surface Headphones | Settings
60 questions
asked
2020-11-15T17:58:58+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
12 answers
One of the answers was accepted by the question author.
Surface Headphones 2 Battery Issue
I have the surface headphones 2 and the battery is only charging to 17 hours. Even after a full charge and no use. It shows the same 17 hours on the surface audio app. I have already tried to update firmware but no updates available. Also I returned my …
Surface | Surface Headphones | Settings
60 questions
asked
2020-06-17T21:23:47+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Why does the sound on my Microsoft Modern Wireless Headset sometimes change quality?
It will happen that sometimes I turn my headset on and the sound is off. It sounds like if I were holding the headphone away from my ear, it sound afar. I turn the head set off and on and its still there. The only way to fix it is by unplugging the USB…
Surface | Surface Headphones | Settings
60 questions
asked
2023-12-01T00:17:35+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Surface Headphones 2 - Is there any way to turn noise cancellation off completely (no amplification of noise either)
I would sometimes like to just have pure, unmanipulated music/sound. No amplification of outside noise, no cancellation of outside noise.
Surface | Surface Headphones | Settings
60 questions
asked
2020-07-24T13:58:21+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Right ear doesn't work on my new Surface Headphones
I just received my brand new Surface headphones and the right ear cup hasn't worked at all. I've tried it on both my computer and phone, both wired and through bluetooth and the problem persists. I've also checked the balance on both devices. I've…
Surface | Surface Headphones | Settings
60 questions
asked
2019-12-06T21:20:44+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
9 answers
Surface Headphones making a static sound.
I just got my Surface Headphones yesterday, and have noticed that when I am walking around and make a quick sudden movement that causes my headphones to jostle on my head they make a static type of sound. It is particularly bad in the left earphone. I …
Surface | Surface Headphones | Settings
60 questions
asked
2018-12-01T12:10:10+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
Automatic Ear Detection
I have the new Surface Headphones 2. They have the automatic ear detection feature, and I’d like to disable it. I downloaded the app and it’s not an option there. Sometimes I like to lower my headphones around my neck but keep the music playing.…
Surface | Surface Headphones | Settings
60 questions
asked
2020-05-21T22:59:30+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Surface Headphone 2 Mic + Sound Issues
Anyone experience audio degradation when the mic is active? For me, my headphones sound awful whenever I try to use them for talking with others. I've done a factory reset and firmware update, and they still sound terrible. Does anyone have any ideas on …
Surface | Surface Headphones | Settings
60 questions
asked
2020-05-29T16:15:41+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Microsoft Surface Headphones 2 Equalizer
If you guys are anything like me, you spent the first 48 hours burning in your headphones and the following 24 hours trying to find the proper EQ for your listening needs. I just want to say that sound is subjective and that there is no right or wrong…
Surface | Surface Headphones | Settings
60 questions
asked
2020-06-30T05:45:07+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Surface Headphones noise cancellation causes static noise in left ear
Just when my Surface Headphones hit their two year warranty, almost to the day, the left earphone started playing super loud static noise whenever noise cancelation is enabled. I've tried reseating the headphone cup, resetting the device, making sure it …
Surface | Surface Headphones | Settings
60 questions
asked
2021-01-19T20:06:34+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
How to reset firmware on surface headphones?
I have the surface headphones 1 and they have been working great for me for the past 4 years. I downloaded the surface app and decided to update my headphones. Now there is no audio coming out of my headphones while connected to my phone, switch or steam…
Surface | Surface Headphones | Settings
60 questions
asked
2022-10-31T00:51:56+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
aptx doesn't work on my brand new Surface Headphones 2
I've just gotten my new headphones and at first aptx worked perfectly fine. But right after updating the firmware it stopped working. The option is absent from the android app and greyed out on the windows app. Please help me fix this.
Surface | Surface Headphones | Settings
60 questions
asked
2022-02-05T01:52:50+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Rumbling/crackling sound on Surface Headphones 2 in left ear cup. But not if noise cancelling is set to "Ambient Sound Amplified"
So basically title. And I've tried factory resetting them and all that, but nothing, except doing the noise cancelling thing is on. Because of that maybe it's a software glitch or something wrong with the microphone.
Surface | Surface Headphones | Settings
60 questions
asked
2021-07-27T11:02:29+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous