Right ear doesn't work on my new Surface Headphones

Question

Right ear doesn't work on my new Surface Headphones

Anonymous

I just received my brand new Surface headphones and the right ear cup hasn't worked at all.

I've tried it on both my computer and phone, both wired and through bluetooth and the problem persists.

I've also checked the balance on both devices.

I've updated the headphones in the Cortana app, reset them to factory settings and shut them off and on again.

Is there anything else I can try or have I just bought a faulty set?

I live in Iceland and I bought the headphones on Amazon. Is there any option for me locally to have them repaired on warranty?

Best regards, Petur

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1 answer

Answer 1

Hi Pétur Harðarson,

Thank you for reaching out to Microsoft Community. We are sorry to hear about what happen to your Surface Headphones. Definitely this is not the experience that we want you to have. We appreciate the time and efforts you used to troubleshoot and try to resolve the issue.

It may seem that this is a hardware issue already. For replacement of the Surface Headphones, we recommend that you contact back the point of sale (Amazon) to have it replaced.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.