1,306 questions with Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in tags

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1 answer

Constantly sing out

I am unable to sign in Even if the password and username is correct still it automatically gets logout and closes the Microsoft teams, whyy is this even happening. I have cleared the cache and everything still having same issue

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asked 2026-07-01T04:54:00.6966667+00:00
Komal Suryawanshi 0 Reputation points
commented 2026-07-03T00:59:46.09+00:00
Dora-T 14,950 Reputation points Microsoft External Staff Moderator
2 answers

I cannot access a teams account as it is not loaded on my authenticator

I cannot access a MS teams admin account as it is not loaded on my authenticator. I log in with an email and password but then I get into an endless loop where an authenticator code is needed to get an authenticator code.

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asked 2026-07-02T14:50:35.38+00:00
George G 0 Reputation points
answered 2026-07-02T15:55:38.9866667+00:00
Chris Duong 9,765 Reputation points Microsoft External Staff Moderator
1 answer

How can I delete non-working work account from Teams

I have Teams for Windows and Teams for Mac. Both of them show my old work account which is not working. I cannot delete it. Please help

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asked 2025-09-22T16:43:41.05+00:00
Alex Trubnikov 0 Reputation points
commented 2026-07-01T20:12:30.9+00:00
Christopher Page 0 Reputation points
4 answers

How to fix "AADSTS90023: An error occurred while processing incoming message." on mobile app

Hello Support Team! Recently I was invited to An Organization on Teams as Guest. I could log in the Organization successfully on my Laptop App but when I tried to log in on my phone app, I keep getting this error "AADSTS90023: An error occurred…

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asked 2026-01-02T01:37:51.8866667+00:00
Duong Tran 15 Reputation points
commented 2026-06-30T10:03:51.19+00:00
Nguyễn Thanh Xuyên 0 Reputation points
1 answer

Work account

Hi, I can’t log in to my work accounts in teams and one drive. I changed phones and it doesn’t allow me to log in anymore. It asks to use authentificator and in authentication it shows the code but not the window where to write the code and I can’t use…

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asked 2026-06-27T11:03:26.0533333+00:00
Krama Aiga (LV0308VM) 0 Reputation points
commented 2026-06-29T10:20:26.5266667+00:00
Rin-L 22,270 Reputation points Microsoft External Staff Moderator
1 answer

Cannot log in to Teams and have an unknown email-address by default

Hello, Teams keep giving me problems and I think I've tried like a hundred different ways of logging. For some reason there the default email-address is wrong, it's an address that I have no access to. I need to change this to my regular email…

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asked 2026-06-25T14:05:51.7933333+00:00
stefan1 0 Reputation points
commented 2026-06-29T02:46:30.2366667+00:00
Killian N 1,645 Reputation points Independent Advisor
1 answer

Severity A BUSINESS CRITICAL— Users cannot access Microsoft Teams; "no permissions to access this org" error

This is a production outage affecting 100+ users (and growing) who cannot access Microsoft Teams on desktop or web for 12+ hours. It is generating active senior leadership escalations internally. Severity C does not reflect the business impact. Summary:…

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asked 2026-06-27T14:48:51.6066667+00:00
Edric Vanderstorm 0 Reputation points
edited the question 2026-06-28T03:25:36.6066667+00:00
Jade Ng 13,325 Reputation points Microsoft External Staff Moderator
1 answer

Unable to access microsoft teams

[Moderator note: Personally Identifiable Information removed]

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asked 2026-06-25T02:45:46.47+00:00
commented 2026-06-25T23:17:46.25+00:00
Sophie N 17,235 Reputation points Microsoft External Staff Moderator
1 answer

Can’t get into teams app

I am trying to get into my teams app. It come up with a number to put into Authenticator app- but when I close the app I’m in - I’m in Authenticator- with a number to put into Authenticator- but no where to put the number into. I keep going into teams…

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asked 2026-06-23T10:13:42.98+00:00
Jo Short 0 Reputation points
commented 2026-06-25T14:41:06.11+00:00
Demi-N 18,815 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How do I disable cross tenant access type: passthrough from happening

Users that were migrated from another Microsoft tenant into another tenant are having issues with specifically Microsoft Teams where they are unable to sign in. The only thing I see in the sign in log that looks weird is this Cross Tenant Access Type:…

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asked 2025-12-01T21:54:50.34+00:00
Alex Holland 20 Reputation points
commented 2026-06-24T13:21:19.2433333+00:00
Alex Holland 20 Reputation points
2 answers

sign in delayances

Is it normal for sign in action of Microsoft offices to take a very long time?

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asked 2026-06-20T08:40:19.9533333+00:00
Elixirs 0 Reputation points
commented 2026-06-22T14:40:00.0766667+00:00
Liora D 17,645 Reputation points Microsoft External Staff Moderator
3 answers

Team app can not login when computer restart

Hi, I face one question about team user can not login team app . When I try to clean team app cache and restore it, the user can login team app normally, but when then computer restart, the user can not login in. I check log , it show information as…

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asked 2026-06-12T12:26:11.32+00:00
Hsu Yao Chang 1 Reputation point
edited a comment 2026-06-22T06:14:15.1133333+00:00
Ana Le 1,270 Reputation points Independent Advisor
2 answers

We couldn't authenticate you. This could be due to a device or network problem, or Teams could be experiencing a technical issue.

We are getting this message. We couldn't authenticate you. This could be due to a device or network problem, or Teams could be experiencing a technical issue. how to solve it

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asked 2026-06-19T11:05:36.5333333+00:00
Imran 0 Reputation points
commented 2026-06-21T02:51:43.49+00:00
Rin-L 22,270 Reputation points Microsoft External Staff Moderator
1 answer

Mein account würde gehackt

Mein Account würde gehackt e-mail und password würden geändert und habe keinen zugriff mehr

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asked 2026-06-20T19:20:43.28+00:00
Khaled Jadoie 0 Reputation points
answered 2026-06-20T20:14:33.52+00:00
Kai-L 15,010 Reputation points Microsoft External Staff Moderator
3 answers

Difficulty with Teams Account

When I receive a Teams invite from a client (usually in a large organization), and I try to join a meeting, it will not allow me to join and says I don't have an account. I do have the Teams app and I do subscribe to Office 365. I then go to join again…

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asked 2026-06-16T22:28:10.3133333+00:00
Donna Dobrovich 0 Reputation points
commented 2026-06-19T00:00:16.8333333+00:00
Huy-K 13,205 Reputation points Microsoft External Staff Moderator
2 answers

Getting an Admin for my company teams account

My colleague who opened teams for our company is currently logged out with no access of getting in. She has tried chatting with the teams support but nothing is really working. Please how can I help an admin since I am logged in already. We can't access…

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asked 2026-06-17T09:31:55.87+00:00
Eniola Adesanya 0 Reputation points
commented 2026-06-18T14:23:09.3033333+00:00
Demi-N 18,815 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Teams

I have two Microsoft Teams accounts linked to email addresses (1) and (2). I also have a Microsoft Account linked to email address (1). I only us the Microsoft Teams account linked to email address (1) but I have realised that I have been paying for…

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asked 2026-06-15T23:37:59.9833333+00:00
Peter Holly 0 Reputation points
answered 2026-06-16T00:24:37.8966667+00:00
Jade Ng 13,325 Reputation points Microsoft External Staff Moderator
3 answers

Billed for Microsoft Teams Essentials but not able to sign in

I have subscribed to and been billed for a Microsoft Teams Essentials account using my gmail email address. I have tried to sign in to get an invoice for the bill, but the system won't let me sign in, saying I cannot use a personal email address and…

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asked 2026-06-11T17:19:49.5+00:00
Laura Cunningham 0 Reputation points
commented 2026-06-12T20:58:45.6066667+00:00
Kai-L 15,010 Reputation points Microsoft External Staff Moderator
1 answer

i cannot log in my account through teams and authenticator apps in mobile.

Hi Microsoft Support Team, I am currently unable to log in to my Microsoft account on my mobile device using both the Microsoft Teams and Microsoft Authenticator apps. Despite entering my credentials correctly, I am unable to complete the sign-in…

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asked 2026-06-12T06:50:22.0133333+00:00
edited an answer 2026-06-12T07:47:19.39+00:00
Rin-L 22,270 Reputation points Microsoft External Staff Moderator
3 answers

Im unable to use Teams even though I pay for Microsoft Office 365 Family. I cant seem to find help on this issue

i'm going to step you thru the issue Im having: 1- I receive a teams meeting invite to my current work email address 2- i download the .ics invite and add it to my mac calendar 3- when its time for the meeting I click on the Teams link in the…

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asked 2026-06-04T23:14:46.46+00:00
Cassandra Albert 0 Reputation points
commented 2026-06-10T04:15:49.46+00:00
Jade Ng 13,325 Reputation points Microsoft External Staff Moderator