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58 answers

Data Protection Team Response Time: No call after 9 days

Hi Microsoft staff, I currently no access to my business account. I have called support on 2 occasions (2******7) and (2******6) this first being 9 days ago now. I understand only the data protection team can help me regain access I have been advised…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2020-06-29T02:21:04+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

Phone number for Microsoft technical support

After searching online in vain to troubleshoot an issue for over an hour.... does anyone have a number to Microsoft help (where a human being answers?)

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2020-08-08T17:56:01+00:00
Anonymous
58 answers

ERROR code: 0x80070185

When someone else in our OneDrive has downloaded files in the past, I used to be able to click on those same files and they would open without issue. Now, I get the above error code and have to continue to hit "try again." Does anyone have any…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2018-06-14T19:48:02+00:00
Anonymous
58 answers

Hybrid Migration from Exchange 2016 to office365

Hi MS, I am in the planing phase of doing 10 users Pilot Hybrid migration to office 365 in E3 plan using our Volume licence. We have two 2016 exchange servers running in DAG We also have email filtering done via Mimecast and for purpose of this exercise…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2018-02-15T08:36:09+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

Office makes an annoying clicking sound all the time now

Hi, I have a weird issue.  Recently, every time I open a Word, Excel, or other Office document, it persistently makes a "click" sound periodically in the background.  The sound is the same sound that Windows makes when you open a folder when…

Microsoft 365 and Office | Word | For home | Windows
asked 2016-08-07T19:14:49+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

Be careful! Parts of your document may include personal information that can't be removed by the Document Inspector.

Hi All I have an Excel 2013 document that I've been using for over two months and have had no problems with editing or saving it. Today I edit it and than saved it and I received a strange looking error message "Be careful! Parts of your document…

Microsoft 365 and Office | Excel | For home | Windows
asked 2013-09-27T08:26:34+00:00
Anonymous
58 answers

Word keeps randomly switching to draft view when I have track changes on.

In Word 2010, if I am editing a document with Track Changes on in Print Layout view, it will randomly switch to Draft view, opening the comments pane (instead of having comments bubbles in Print Layout view). This is an annoying bug since I prefer the …

Microsoft 365 and Office | Word | For home | Windows
asked 2012-03-13T15:32:00+00:00
Anonymous
58 answers

Word Always Opens Documents In Read-Only Mode / Subscription

I'm working with documents stored on my local drive, and whenever I double-click on one to open and edit it, Word starts up and presents it in read-only mode.  If I close Word and then immediately double-click the document again, it opens up without the…

Microsoft 365 and Office | Word | For home | Windows
asked 2013-05-03T12:48:28+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

Office 2013 Installation Error "Something went wrong"

Hi, I just purchased the Microsoft office Professional plus 2013 software. I clicked on the download link given in the confirmation email ->Saved the set up on local -> clicked the setUp.exe -> it started but after 5 mins it gave a message…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2013-01-23T19:32:10+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

Error 1920. Service osppsvc failed to start

I obtained Microsoft Officew Professional Plus 2010 for home use via the Home Use Program. I have Windows 7 Home Premium 64 bit. When I try loading Office I get the following error message: Error 1920. Service 'Office Software Protection Platform'…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2010-06-18T02:02:11+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

How do I get rid of ribbons and go back to old office menus?

I have just purchased Office 2010. Sorry Microsoft but I hate it. Worst update of a familiar software product I have seen for a long time (and have worked in IT industry for 25 years) Why? Its the changes that have been made to the menus and the…

Microsoft 365 and Office | Word | For home | Windows
asked 2011-06-02T20:48:28+00:00
Anonymous
58 answers

auto text, why won't it work or only works sporadically ...

moved from word 2000 to word 2010 and now auto text which was copied over works only occasionally and randomly ... i have done the word 2010 tutorial ... googled ad nauseum about it and i can not figure it out ... in word 2000 i added the auto text and …

Microsoft 365 and Office | Word | For home | Windows
asked 2010-10-24T20:58:44+00:00
Anonymous
58 answers

I have emails appearing in my outbox as queued or drafts and showing up as sent in the new outlook app on Windows 10. Any suggestions?

I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up…

Outlook | Windows | New Outlook for Windows | For business
asked 2024-06-17T15:21:15+00:00
Anonymous
58 answers

Why haven’t I got a response from my account recovery form that i submitted?

Hi I did the account recovery form for my friend as he lost access to his account due to suspicious activity and I filled out two forms but I haven’t gotten any positive or negative response back to me and the only exception was the security code that I…

Outlook | Web | Outlook.com | Email
asked 2024-06-04T00:41:24+00:00
Anonymous
58 answers

I am trying the New Outlook. I cant sort my inbox by typing a letter - am I missing a setting?

I am trying the New Outlook. I used to be able to sort my inbox by column (FROM) and then type in a letter and quickly get to all emails from people starting with that letter. For me that was a quick way to navigate my emails. It does not seem to work…

Outlook | Windows | New Outlook for Windows | For home
asked 2024-03-26T09:30:50+00:00
Anonymous
58 answers

I have been blocked from my hotmail account

I have been blocked from my hotmail account, ******@hotmail.com, filled out form many times and they just say can't unblock at this time, please try again. I need this account unblocked, as it is attached to many accounts and I need to keep in touch with…

Outlook | Web | Outlook.com | Email
asked 2024-02-28T23:01:37+00:00
Anonymous
58 answers

can't opening settings in the "new" Outlook

I tried the new Outlook sind a week. So far it worked with my my 7 email accounts. I also could opening the settings window. But suddently since yesterday when I click on the settings the window is opening but empty. I only see the text…

Outlook | Windows | New Outlook for Windows | For business
asked 2024-03-15T12:37:24+00:00
Anonymous
58 answers One of the answers was accepted by the question author.

how to move emails from one account to another using new Outlook for Windows

Am trying to move multiple emails from one outlook account to another using the new Outlook. File>Export not available. Copy or Move to a different folder in another account not possible (only within the same account). Is there any way to do so?

Outlook | Windows | New Outlook for Windows | For business
asked 2023-12-10T17:49:56+00:00
Anonymous
58 answers

Outlook 365 Calendar view shows 12am regardless that Work Week of 8am-5pm is set up.

Outlook 365 Calendar view shows 12am regardless that Work Week of 8am-5pm is set up. This only started in the past week. Would it matter if any meetings are scheduled prior to 8am? Or if a meeting is a recurring all day meeting? This happens on my…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2022-03-11T17:08:07+00:00
Anonymous
58 answers

"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes. This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2022-11-21T02:02:06+00:00
Anonymous