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4 answers One of the answers was accepted by the question author.

outlook.com issues

my microsoft account showing my talktalk address as the primary alias. Since the recent update outlook.com opens an empty mailbox showing outlook BBA24D02CA99A4F8 no folders or messages appear, The BBA24 address is not listed as an alias on my account.…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-24T11:16:59.5533333+00:00
Diana Montgomery 20 Reputation points
commented 2026-08-27T11:49:33.6833333+00:00
Diana Montgomery 20 Reputation points
2 answers One of the answers was accepted by the question author.

How to make outlook notifications always stay on top

Is it possible to make outlook notifications always stay on top until the dialog box is dismissed?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-08-27T11:00:25.4466667+00:00
Harris, Matthew C 20 Reputation points
edited an answer 2026-08-27T11:23:39.3433333+00:00
Michelle Nguyen 1,340 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How do I contact a support agent>

I need to activate my purchased licence to get access to Excel an dWord. I changed pcs to a MacNeo an transferred data as I thought that was what was needed as my laptop was pretty old but Licence not yet activated. Also Word seems to have changed to…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-27T10:20:45.8566667+00:00
Gordon Bell 20 Reputation points
accepted 2026-08-27T11:12:32.5166667+00:00
Gordon Bell 20 Reputation points
1 answer One of the answers was accepted by the question author.

Unable to sign in with school email on outlook app

I recently changed the password for my uni account email. I tried to sign back in to the outlook app and it keeps showing me this prompt. I put in mu university email and password and it rejects it three times before getting stuck loading. Please…

Outlook | Windows | New Outlook for Windows | For education
asked 2026-08-25T06:52:26.2533333+00:00
Jayden Brown 20 Reputation points
commented 2026-08-27T11:11:15.29+00:00
Kristen Tran 1,530 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Merging TEAMs

Help! We are an education establishment that uses TEAMs for all its classes and assignments. We also share a TEAM wor our business 'Drive' within our department. As a company we have been bought by a local college and as such all have new email…

Microsoft Teams | Microsoft Teams for education | Teams and channels | Manage a team or channel
asked 2026-08-27T10:12:31.2666667+00:00
Joanne Pollitt-Wright 20 Reputation points
commented 2026-08-27T11:09:48.8866667+00:00
Demi Nguyen 1,665 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Account hacked and added a folder

My account was hacked. I think I've recovered it, but they have added folders that cannot delete or change? What do I need to do?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-11T08:03:42.06+00:00
jenny zielinski 20 Reputation points
commented 2026-08-27T10:36:58.2266667+00:00
Hornblower409 14,715 Reputation points
5 answers

Microsoft 365 organisational theme no longer applied in New Outlook and Outlook on the web

We have a Microsoft 365 organisational theme configured through the Microsoft 365 Admin Center, including our company logo and custom navigation bar colour. Until recently this branding was displayed correctly in New Outlook for Windows and Outlook on…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-08-25T16:03:37.4866667+00:00
Nirmal Philips Tom 65 Reputation points
commented 2026-08-27T10:25:52.7466667+00:00
Nirmal Philips Tom 65 Reputation points
1 answer One of the answers was accepted by the question author.

Symoblic link to NAS folder removal

Hi there, I've read that symbolic link using mklink /J and /d have different results, while del /j links only the link is deleted but if I del /d link the file inside the destination is also removed. I have previous experience that if I remove the…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-08-25T17:17:12.5233333+00:00
Sum C 20 Reputation points
commented 2026-08-27T10:00:47.9266667+00:00
Carl-L 21,480 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How to view thumbnails in details mode in Windows 11?

Hello, I am trying to assist a client with viewing thumbnails in details mode in Windows 11. Is there a way to do this? Everything I'm seeing online seems to indicate that the user has to be in either 'Medium' or 'Large' icons view or Content mode or…

Windows for business | Windows Client for IT Pros | Performance | Windows desktop and shell experience
asked 2025-11-12T22:04:36.1066667+00:00
Steve 20 Reputation points
commented 2026-08-27T09:45:54+00:00
Alexander Tavener 0 Reputation points
2 answers One of the answers was accepted by the question author.

Word ( and Excel ) will not load - just get an unspecified error

When I open Word on my Windows 10 PC I get the message attached - the same happens to Excel If I click on Repair Now the program shuts down. How do I resolve this issue

Microsoft 365 and Office | Word | For home | Windows
asked 2026-04-29T12:46:59.87+00:00
Michael Dennison 25 Reputation points
commented 2026-08-27T09:41:46.8133333+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

I recorded where I saved my 108 page doc., but not where I saved it. Tried Recents, not listed. Do not like one drive, or Cloud. I searched in all suggested places. Finally 90 minutes after midnight noticed bottom LH corner with Number of pages and words

I always save to MY PC option. to My docs. then a folder. I write histories using 50 to 170 pages and always in Word. After a manual editing session (not AI) I saved to My Pc/then Folder name. Or so I thought.I have worked on Long Docs like this since…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-27T01:17:38.42+00:00
pamela trimmer 60 Reputation points
accepted 2026-08-27T08:50:02.9266667+00:00
pamela trimmer 60 Reputation points
3 answers One of the answers was accepted by the question author.

Unable to set up PIN in Windows Hello, keeps timing out Win 11 utd

Using either authenticator or password, times out in about 10 sec. One more Win 11 bug. Moderator note: moved from Windows for home | Windows 11 | Security and privacy

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-05-05T19:28:57.46+00:00
VWFeature 21 Reputation points
commented 2026-08-27T08:31:36.7433333+00:00
Shaun Randall 0 Reputation points
2 answers One of the answers was accepted by the question author.

Incorrect Workplace Discount Program association with the wrong Microsoft account

Short text Eligible for the Workplace Discount Program with [Moderator note: Personally Identifiable Information removed]  Corporate email linked to the wrong Microsoft account. Please verify, remove the incorrect association, and link it…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-06T15:27:30.29+00:00
Alexandre Lepart 20 Reputation points
commented 2026-08-27T08:30:54.83+00:00
Julian 0 Reputation points
1 answer One of the answers was accepted by the question author.

System resource manager (WSRM) service memory leak

Hello, We have dense terminal servers where the WSRM service (wsrm.exe) is leaking nonpaged pool memory, causing STOP 0x0000009F crashes. We need to transition resource management from WSRM to Windows Group Policy CPU Quotas.

Windows for business | Windows 365 Enterprise
asked 2026-08-20T04:07:32.8833333+00:00
FAQ Jadit 40 Reputation points
accepted 2026-08-27T08:24:39.0666667+00:00
FAQ Jadit 40 Reputation points
2 answers One of the answers was accepted by the question author.

Word won't select text anymore by using mouse click and drag

Why can't I select text in Word anymore by using mouse click and drag? I was able to do this until recently, now it will only partially select text and then immediately unselect it.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-08-27T01:21:16.5933333+00:00
Jan Phillips 30 Reputation points
commented 2026-08-27T08:14:04.4433333+00:00
John Jefferson Doyon 86,990 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Can’t using another method for MFA verification

I’m Global Administrator, I Lost Microsoft Authenticator after changing phones. trying another method using SMS but still have error. //quote Error Code: 399287 //unquote Need Data Protection / Tenant Recovery team to reset MFA/Security

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-11T13:37:43.1+00:00
Sahrudin Sudi Saeraji 25 Reputation points
answered 2026-08-27T08:02:08.2333333+00:00
Engelbert Wilde 0 Reputation points
2 answers One of the answers was accepted by the question author.

Issue to open Excel file on Sharepoint

Hi, I have an issue to open one specific Excel file on Sharepoint. Fine to share it here. It would not violate the code of conduct on this forum?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-27T05:15:34.5066667+00:00
Jonathan 380 Reputation points
edited an answer 2026-08-27T07:13:16.7466667+00:00
Liora 1,630 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Install_linux_azcmagent.sh missing Ubuntu 26.04 support despite agent 1.67 changelog

Install_linux_azcmagent.sh missing Ubuntu 26.04 support despite agent 1.67 changelog Summary The public Azure Connected Machine agent Linux install script (downloaded via https://aka.ms/azcmagent) still rejects Ubuntu 26.04 as an unsupported…

Azure Arc
Azure Arc

A Microsoft cloud service that enables deployment of Azure services across hybrid and multicloud environments.

639 questions
asked 2026-08-24T09:53:46.7566667+00:00
Fredrik Björck 20 Reputation points
accepted 2026-08-27T06:32:49.7466667+00:00
Fredrik Björck 20 Reputation points
1 answer One of the answers was accepted by the question author.

Authenticator app

I have an account I'm locked out of due to no longer having the device I had my authenticator app codes on. I cannot log in because it's sending verification codes to a device I no longer possess. How do I receive admin assistance? It's not the account…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T06:25:38.5433333+00:00
Alessandro Jeftha 20 Reputation points
commented 2026-08-27T06:27:31.1633333+00:00
Alessandro Jeftha 20 Reputation points
2 answers One of the answers was accepted by the question author.

Outlook translation is detecting the wrong language

Outlook is set to translate messages to Faroese. However, when I receive an email in Faroese, Outlook detects it as Icelandic and asks whether I would like to translate it to Faroese. How can I get rid of the translation prompt for messages already in…

Outlook | Web | Outlook.com | Settings
asked 2026-08-20T15:10:55.5366667+00:00
Ása Johannesen 20 Reputation points
commented 2026-08-27T06:19:48.1033333+00:00
Kai-H 26,385 Reputation points Microsoft External Staff Moderator