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help if cannot sign in

Hello, I received an email saying my account has been compromised. I cannot sign into my microsoft account so I cannot address the issue. How can I get help? Thank you.

Microsoft Security | Microsoft Authenticator
asked 2026-04-21T15:20:17.9+00:00
Ricard Gil 0 Reputation points
0 answers

Help from a human

None of the resources I am being pointed to are helping me solve my problem. The Customer Service email address provided on the Microsoft website doesn’t work. How do I get to speak to, email or get on Chat with a human being at Microsoft?

Microsoft 365 and Office | Other
asked 2026-04-21T12:38:59.16+00:00
Tim Connolly 0 Reputation points
commented 2026-04-21T14:51:12.5533333+00:00
Bulldog 4,640 Reputation points
0 answers

gift card balance not applied to my Microsoft 365 subscription

I have credits in my Microsoft account, however they were not applied to my Microsoft 365 subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-21T13:38:01.4366667+00:00
Chris O 5 Reputation points
commented 2026-04-21T14:18:13.2633333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
0 answers

How can I move Authenticator Tokens from Android to iPhone?

I recently purchased an iPhone and I have Cloud Backup enabled on my older Samsung phone. Since the iOS app uses keychain to restore these (which I do not have obviously), how can these be restored?

Microsoft Security | Microsoft Authenticator
asked 2026-02-05T15:44:27.52+00:00
Tom Judnic 0 Reputation points
commented 2026-04-21T12:59:27.4+00:00
Carolyne 1,151 Reputation points Microsoft Employee
0 answers

URGENT: Global Admin Tenant Lockout - MFA Lost - Subscription Read-Only

Issue Summary: I am the sole Global Administrator for my Microsoft 365 Developer E5 tenant, and I am currently locked out of my admin account due to a lost MFA (Microsoft Authenticator) device. While I have the correct password, I cannot fulfill the 2FA…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-01T11:25:56.3233333+00:00
LUB691485_VISHAL NARAYAN V 0 Reputation points
edited a comment 2026-04-21T12:50:18.9633333+00:00
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator
0 answers

Resource Health missing recommendations

in Resource Health, for my virtual machine PerimeterServer, I have a Recommendation titled, “SQL servers on machines should have vulnerability findings resolved”. Yesterday, when I clicked into it and went to the Findings tab, there were several…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-04-09T05:17:40.6733333+00:00
Laura Hodge 25 Reputation points
commented 2026-04-21T12:12:45.7766667+00:00
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator
0 answers

Hacked account

Hey, So i recently got hacked and someone changed everything of my microsoft account, my 2 step authenticator was changed, my password even my phone number. I can't fill out the form on the account.live.com cause of the 2 step authenticat. I am in…

Microsoft Security | Microsoft Authenticator
asked 2026-04-21T11:01:47.7333333+00:00
Timo Wilde 0 Reputation points
0 answers

Entra ID B2B invitations blocked due to suspicious activity on new tenant (no direct support available)

We have a Microsoft Entra ID tenant where ALL B2B invitations are blocked. Error returned by the portal and Microsoft Graph: "Invitations are blocked for this directory due to suspicious activity" Context: Only ~12 manual B2B invitations…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-04-21T10:45:45.41+00:00
Cristiano Quadrini 5 Reputation points
commented 2026-04-21T10:57:38.7233333+00:00
Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator
0 answers

How does a Windows client trust a WDAC signing certificate without explicitly installing the .cer in Trusted Publishers?

Hi Team, I am trying to understand the trust mechanism behind Windows Defender Application Control (WDAC) with respect to code-signing certificates. Scenario: I have a .cer certificate (not explicitly installed on the endpoint). I created a WDAC policy…

Microsoft Security | Microsoft Defender | Other
asked 2026-01-19T18:57:31.0366667+00:00
shabir magray 0 Reputation points
commented 2026-04-21T07:49:30.7833333+00:00
Catherine Kyalo 3,180 Reputation points Microsoft Employee
0 answers

How to fix Device Security: Standard hardware security not supported on my windows laptop?

Currently, I’m experiencing an issue with Windows Device Security and I would like to ask the Windows Security community for help. Earlier, I was just checking Windows Security, and when I opened the Device Security section, it showed the message…

Microsoft Security | Microsoft Defender | Other
asked 2026-01-15T17:21:27.4166667+00:00
rafli 0 Reputation points
commented 2026-04-21T06:23:52.33+00:00
Catherine Kyalo 3,180 Reputation points Microsoft Employee
0 answers

Language model is not available

Not able to access..says language model is not available

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-04-21T06:12:47.3866667+00:00
Murugesan, Niraja 0 Reputation points
0 answers

“Previewing this page” in Microsoft Edge Beta for Android: What’s Happening, Why You Can’t Disable It, and Why It’s Frustrating

In recent versions of Microsoft Edge Beta on Android (Chromium 147–148+), users may see a banner that says “Previewing this page” when the browser starts, resumes from the background, or restores a tab. This behavior cannot currently be disabled through…

Microsoft Edge | Other | Android
asked 2026-04-20T18:57:40.2733333+00:00
Sam Beckett 0 Reputation points
edited the question 2026-04-21T02:39:57.7333333+00:00
Haytham-C 5,380 Reputation points Microsoft External Staff Moderator
0 answers

Desbloquear mi tenant bloqueado por inactividad

Tengo un Usuario de Azure AD / Microsoft Entra que fue bloqueado automáticamente debido a la inactividad. Necesito ayuda para reactivar y asi poder acceder al usuario y comprar el tenant asociado de Microsoft Entra ID . Todos los canales de soporte de…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-19T11:50:27.22+00:00
commented 2026-04-21T02:24:00.9266667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Graph API Powerpoint Viewer Keyboard Accessibility

When using the Microsoft Graph API driveItem:preview endpoint to obtain a preview URL for a PowerPoint file stored in SharePoint, keyboard arrow key navigation does not work in the preview viewer. This issue occurs even when the preview URL is opened…

Microsoft Security | Microsoft Graph
asked 2026-04-21T02:08:11.55+00:00
Alpha Drabo 5 Reputation points
0 answers

Azure problem with login

Hi, I got this: Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-20T17:25:00.3766667+00:00
dkr1985 0 Reputation points
edited the question 2026-04-20T22:29:17.1066667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
0 answers

Windows Defender damaged by Defender Control - IT administrator error Windows 11

I used a tool called Defender Control by Sordum to disable Windows Defender for a game installation. Now I cannot re-enable it. Windows Security shows ‘Your IT administrator has limited access to some areas of this app’ error on the Virus & threat…

Microsoft Security | Microsoft Defender | Other
asked 2026-04-19T20:13:25.9733333+00:00
Ogiso Igodo 0 Reputation points
0 answers

Reducing the Noise of the ServiceHealthAlerts

Hi team, I created the Service Health alerts in the Azure portal, and configure an action group to send emails when a alert is triggered, But i am seeing a lot of alerts are triggered for the same EventID for various stages an alert goes through leading…

Microsoft Security | Microsoft Graph
asked 2025-11-14T10:59:32.7133333+00:00
Anjali Gobari 100 Reputation points
commented 2026-04-20T18:53:28.94+00:00
Pauline Mbabu 1,840 Reputation points Microsoft Employee
0 answers

Conta hackeada e roubada

Minha conta Microsoft foi hackeada e roubada, o hacker mudou o email e não tenho mais acesso a ela, por favor recupere minha conta quero entrar em contato com o suporte mas é impossível achar o lugar certo de entrar em contato

Microsoft Security | Microsoft Entra | Other
asked 2026-04-20T18:35:20.8766667+00:00
Paulo Vitor 0 Reputation points
edited the question 2026-04-20T18:38:53.5866667+00:00
Paulo Vitor 0 Reputation points
0 answers

Urgent: Locked Out of Accounts Due to Authenticator App Issue

Hello @Anonymous I recently got a new iPhone and transferred my data over, but my authenticator app did not transfer successfully. As a result, I am now unable to access my email and other accounts that rely on the authenticator app. This has become a…

Microsoft Security | Microsoft Authenticator
asked 2026-04-20T15:09:38.8+00:00
Nat 0 Reputation points
0 answers

RBAC issue with my KV even as the owner of the sub

  I recently deleted my previous resources and created this new KV, but somehow, I can't perform any actions on it even though I have owner permission on this KV and Sub:   Error information Code Forbidden Message The operation is not allowed by RBAC. If…

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

1,183 questions
asked 2026-04-16T13:06:44.02+00:00
Abayomi Ogunbode 0 Reputation points Microsoft Employee
edited the question 2026-04-20T14:48:32.5133333+00:00
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator