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1 answer One of the answers was accepted by the question author.

Human Support Request – Recovery of Old Blocked Account

I am writing to request a manual verification and access recovery for my personal Hotmail/Microsoft account, created during my teenage years. The access to my account was blocked between the years 2020 and 2022 due to automated security systems. The…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T14:59:40.4366667+00:00
Maryna Cardoso Santos 20 Reputation points
commented 2026-09-16T15:46:55.1+00:00
Maryna Cardoso Santos 20 Reputation points
1 answer

The momen I turn HDR on, monitor screen goes completely black.

Hi, I have MSI katana laptop with Nvidia RTX 3060 gpu and Gigabyte Aorus F048U 4k 120hz monitor. I have latest Windows 11 home 25H2 build. All graphics drivers and everything else are up to date. The problem I'm facing is that when I toggle HDR on the…

Windows for home | Windows 11 | Display and graphics
asked 2026-03-05T17:26:04.4666667+00:00
Sensejusas 5 Reputation points
commented 2026-09-16T15:45:38.5133333+00:00
Karl Zachry 0 Reputation points
2 answers

it wont let me save to my files

it wont let me save my template to my files to submit it in my drop box for my college assignament

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-09-15T00:57:16.52+00:00
Mohamadali Saad 0 Reputation points
commented 2026-09-16T15:39:17.3966667+00:00
Alina Le 5,335 Reputation points Independent Advisor
2 answers

unable to renew AI-102

i got an email to renew my certificate but now i am unable to do so.

Community Center | Not monitored
asked 2026-09-16T12:58:09.22+00:00
Wazida Naashit Ansari 0 Reputation points
answered 2026-09-16T15:38:59.9266667+00:00
Julian Sharp 43,861 Reputation points
2 answers

Spelling correction in my profile name

Hi, There is a spelling mistake in my profile name. How can I change or update it?

Community Center | Not monitored
asked 2026-09-16T13:00:25.56+00:00
Sakthi Muthu Kumar 0 Reputation points
answered 2026-09-16T15:37:53.2766667+00:00
Julian Sharp 43,861 Reputation points
4 answers

My Certificate is expiring and I am not able to find the renew option , please help asap before the exam expire .

My Certificate is expiring and I am not able to find the renew option , please help asap before the exam expire .

Community Center | Not monitored
asked 2026-09-16T13:21:42.3+00:00
Azaz Naeem 0 Reputation points
answered 2026-09-16T15:36:39.0066667+00:00
Julian Sharp 43,861 Reputation points
1 answer

Fatal Error from Microsoft Defender

Hey!! Microsoft is sending me notification "Turn on virus protection" -> "Virus protection is turned off. Tap or click to turn on Microsoft Defender Antivirus" Obviously it is already on and when clicking, it just open the MS…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-16T14:29:12.8233333+00:00
jatin 0 Reputation points
answered 2026-09-16T15:35:18.4833333+00:00
Ramesh 181.8K Reputation points Volunteer Moderator
2 answers

Renewal - Certification

Hello Team, Good day Just want to know if I can still take the renewal for my 2 certification? Regards, Jeem

Community Center | Not monitored
asked 2026-09-16T14:25:07.6266667+00:00
Jeem Daniel Barcial 0 Reputation points
answered 2026-09-16T15:34:14.32+00:00
Julian Sharp 43,861 Reputation points
2 answers

Unable to install Windows Security Update (KB5129195) (26200.9457)

Unable to install Windows Security Update (KB5129195) (26200.9457) with Install error Install error - 0x800f0831. I have tried several times. I am also unable to do the troubleshooter.

Windows for home | Windows 11 | Windows update
asked 2026-09-16T15:04:22.49+00:00
Robin Gallardo 5 Reputation points
answered 2026-09-16T15:33:02.78+00:00
Ramesh 181.8K Reputation points Volunteer Moderator
2 answers

Sole Global Administrator locked out by MFA — Tenant Recovery required

I am the sole Global Administrator of my Microsoft 365 tenant. My password works and I have successfully reset it, but Microsoft Authenticator MFA no longer works. Push notifications do not arrive, verification codes are rejected, and “Sign in another…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T13:40:58.12+00:00
Andrei Matylevich 0 Reputation points
commented 2026-09-16T15:29:49.6866667+00:00
Lin v 1,380 Reputation points Independent Advisor
1 answer

Partner Center account verification blocked (ref 715-123160) — and cannot create a support request

I'm completing Partner Center account verification (Developer / Microsoft 365 and Copilot) to publish a free Office add-in to AppSource. After updating my Legal business profile and submitting, I get: "Microsoft runs on trust… your request was…

Microsoft Partner Center API
Microsoft Partner Center API

API access and integration with Microsoft Partner Center for managing partner data

786 questions
asked 2026-08-27T11:24:23.8566667+00:00
krupal ghori 0 Reputation points
edited the question 2026-09-16T15:28:57.92+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
1 answer

i am admin and can nit log into admin account because i deleted the Authenticatior app from my phone

i try to log into the admin center and i am not able to receive code. Enter the code displayed in the authentitor app on you mobile phone. i am not receiving this code

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T13:00:25.99+00:00
Nancy Fernandes 0 Reputation points
edited the question 2026-09-16T15:28:33.6933333+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
2 answers

Windows update at 19%

While using my PC, I will randomly get a full black screen indicating a windows update at 19%, then it goes away and then randomly comes back. I have not initiated a windows update. At the same time, my mouse pointer will move randomly across my screen…

Windows for home | Windows 11 | Windows update
asked 2026-09-16T14:50:44.68+00:00
Peter Ohanian 0 Reputation points
answered 2026-09-16T15:28:15.88+00:00
DaveM121 934.2K Reputation points Independent Advisor
1 answer

Cannot deinstal Office

Hi! I cannot reinstall office, most files seem to be gone but a couple like "Microsoft OneNote - en-gb" are still present, and when I try to remove them one by one, I receive error 30198-25. I tried to run the online repair tool, it gives and…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-15T13:10:05.0266667+00:00
Nataliia 0 Reputation points
commented 2026-09-16T15:25:39.73+00:00
Kristen Tran 1,870 Reputation points Independent Advisor
7 answers

Stock prices not refreshing Microsoft Excel 365.

Stock prices are not refreshing in Microsoft Excel 365. Does Microsoft have a tele# to complain?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-01-02T15:00:43.3966667+00:00
Gerard V McGlynn 170 Reputation points
answered 2026-09-16T15:23:36.3933333+00:00
richard patton 0 Reputation points
2 answers One of the answers was accepted by the question author.

Microsoft 365 Business Plan License Limits

Hi, I have 290 Microsoft 365 Business Basic licenses in my tenant, and I’m planning to buy another 200 Microsoft 365 Business Standard licenses. Is this allowed under the current Microsoft 365 Business license limit (since each plan has a 300-seat cap)?…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-10-09T02:42:41.0933333+00:00
Christian Daomara 20 Reputation points
answered 2026-09-16T15:22:04.83+00:00
Raphael Faugere 0 Reputation points
1 answer

Auto create charts

I regularly create the same chart from different data tables in Excel. The data range changes each time, but I always want to create a Clustered Column Chart using the selected data. Currently, I have to select the table, go to Insert → Column Chart →…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-15T15:33:59.92+00:00
Pyjama Double 0 Reputation points
commented 2026-09-16T15:21:23.2033333+00:00
Elena-VH 1,810 Reputation points Independent Advisor
0 answers

Unable to fetch RosterPlans for a user using application permission or user permission

Unable to fetch users Planners. rosterPlans https://learn.microsoft.com/en-us/graph/api/planneruser-list-rosterplans?view=graph-rest-beta&tabs=http GET https://graph.microsoft.com/beta/users/{usersId}/planner/rosterPlans Application permission given:…

Microsoft Security | Microsoft Graph
asked 2024-04-22T06:22:20.4133333+00:00
NectaaAdmin 10 Reputation points
commented 2026-09-16T15:21:16.6733333+00:00
Jack McLaughlin 0 Reputation points
2 answers One of the answers was accepted by the question author.

I can't save my excel doc. The Save as is greyed out.

This has happened before and I can't remember what I did to remedy it.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-06-04T22:26:22.52+00:00
Courtney Williams 25 Reputation points
commented 2026-09-16T15:19:24.9133333+00:00
Eamon Cotter 0 Reputation points
2 answers

Microsoft 365 Family I was charged 107.42 for this but my

Microsoft*Microsoft 365 P425-6816830 WA - 6847 I was charged 107.42 for this but my Subscription expires on march 25 2027,It looks like i Have two accounts but this one does not show on my account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T14:41:02.0133333+00:00
Harold Wade 0 Reputation points
answered 2026-09-16T15:16:18.9133333+00:00
DaveM121 934.2K Reputation points Independent Advisor