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Locked out of Microsogt Account

Hi there, Please help! I am currently locked out of Microsoft account after successful recovery. Passkey is the only sign-in method and is failing. No SMS or Authenticator options available. Errors: 2147786899 and 0x8004de44. Recovery completed but…

Microsoft Security | Microsoft Authenticator
asked 2026-04-08T02:04:57.8866667+00:00
Amanda Kelly 0 Reputation points
commented 2026-04-08T02:11:15.9133333+00:00
Amanda Kelly 0 Reputation points
1 answer

outlook 2a loop

i cant sign in to my outlook account because the 2a verification is going to my broken device

Microsoft Security | Microsoft Authenticator
asked 2026-04-08T01:45:51.7533333+00:00
james oglesby 0 Reputation points
answered 2026-04-08T01:46:03.3666667+00:00

AI answer

1 answer

Restore credentials to current account

Can I restore old MCP/MCSE credentials to my current Learn account using my old MCP ID#?

Microsoft Partner Center | Other
asked 2026-04-08T00:59:35.1+00:00
John Haisman 0 Reputation points
answered 2026-04-08T00:59:43.57+00:00

AI answer

1 answer

How to send old credentials to a college

Can I us my MCP ID from the 1990s to verify old MCP/MCSE credentials to a college I am applying to?

Microsoft Partner Center | Other
asked 2026-04-08T00:51:30.5166667+00:00
John Haisman 0 Reputation points
answered 2026-04-08T00:51:41.13+00:00

AI answer

1 answer

I need to change my last name from Narayanappa to Acharla

I need to change my last name from Narayanappa to Acharla

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-07T22:12:33.81+00:00
Lalitha Acharla 0 Reputation points
commented 2026-04-07T22:50:41.8366667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

Disconnected chat

I was in the middle of a business chat with Microsoft and got disconnected. How do I restart the chat

Community Center | Not monitored
asked 2026-04-07T21:34:14.6466667+00:00
John Thais 0 Reputation points
edited the question 2026-04-07T21:49:07.94+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

How do I export my contacts in one google email account to another google email account

How do I export files from one google email account to another google email account

Windows for home | Other | Email and communications
asked 2026-04-07T21:33:24.7766667+00:00
bill Butland 0 Reputation points
answered 2026-04-07T21:33:35.4466667+00:00

AI answer

1 answer

How do i remove an account from an authenticator that i can no longer log into?

I need to remove an account from an aauthenticator (Microsoft) that I can no longer log into. Meaning I had MS authenticator installed with Mint mobile authentication/account signed into the app and I no longer have access to that installed instance of…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T21:30:53.5666667+00:00
j4ky1f4c3 0 Reputation points
answered 2026-04-07T21:31:09.57+00:00

AI answer

1 answer

Family Safety Not Reporting Screentime - help?

Hi, I wonder whether there is someone who can resolve why family link does not report my son's screen time on his Windows machine? I have asked this question as was given assistance by Jeric &…

Windows for home | Windows 11 | Family and online safety
asked 2026-01-10T17:05:33.92+00:00
Parents Fletcher 20 Reputation points
commented 2026-04-07T20:06:53.1733333+00:00
Paul Cluskey 0 Reputation points
1 answer

Unable to activate Windows 11 Home - error 0x803FA067

I'm trying to activate Windows 11 Home but I get error 0x803FA067 saying I don't have a valid license or product key. I already tried the troubleshooter and it didn't work. I also reinstalled Windows recently. How can I fix this or recover my original…

Windows for home | Windows 11 | Licensing and activation
asked 2026-04-07T19:08:11.1433333+00:00
Berkay akcay 0 Reputation points
commented 2026-04-07T19:39:30.2333333+00:00
EmilyS726 267.9K Reputation points Independent Advisor
1 answer

My account got hacked

So, my account got hacked and when I tried logging back in it said the account doesn't exist and it added two factor authentication and changed the password even though I never did such things

Microsoft Security | Microsoft Authenticator
asked 2026-04-06T18:58:20.23+00:00
paxton phares 0 Reputation points
commented 2026-04-07T19:31:13.1133333+00:00
teo collins 0 Reputation points
1 answer

OpenAI resource missing in second Assessment - Microsoft Applied Skills: Develop generative AI apps with Azure OpenAI and Semantic Kernel

I'm writing to you again regarding a critical issue I'm encountering with the Microsoft Assessment. I've attempted the assessment for the second time today, and unfortunately, I'm unable to proceed because there are no Azure OpenAI resources available…

Community Center | Not monitored
asked 2026-04-07T13:15:46.2133333+00:00
Shruthi tatikonda shekar 0 Reputation points
edited the question 2026-04-07T19:28:50.7466667+00:00
Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator
1 answer

Used up AI Credits and need maximum amount

I need to speak to a sales support person. What is the phone number to speak to someone about my subscription?

Microsoft 365 and Office | Other
asked 2026-04-07T18:51:28.8133333+00:00
John Stump 0 Reputation points
answered 2026-04-07T18:51:41.1366667+00:00

AI answer

1 answer

sign in issue

i do not get a code to my phone when trying to reset my password

Microsoft Security | Microsoft Identity Manager
asked 2026-04-07T18:44:22.62+00:00
Shlomo Snir 0 Reputation points
answered 2026-04-07T18:44:35.9666667+00:00

AI answer

1 answer

Pricing model for Microsoft Store App

I submitted the app as free but got rejected for the incorrect pricing model reason. The app is a framing nameplate designer app. Its intended users are art framing stores The store would download the app. For free. Get the free License Key from…

Microsoft Partner Center | Other
asked 2026-04-07T17:57:15.46+00:00
mike medved 0 Reputation points
commented 2026-04-07T18:38:45.5433333+00:00
mike medved 0 Reputation points
1 answer

Try another verification method That verification method isn't working right now. Please try another method.

I dont have any other way to verify its my account but i have it logged in on my phone so if you can just send a password rest email to the email account im trying to recover then i will be able to change the password and sign into my xbox account,…

Microsoft Security | Microsoft Authenticator
asked 2026-04-07T18:34:18.8266667+00:00
beefstew128 felix 0 Reputation points
answered 2026-04-07T18:34:41.04+00:00

AI answer

1 answer

Request for refund

I cancelled my exam 6 days prior to the exam date, will I get a refund and long does it take

Community Center | Not monitored
asked 2026-04-07T18:09:33.2566667+00:00
Rana Alamri 0 Reputation points
edited the question 2026-04-07T18:25:28.63+00:00
Gérard Oomens 131.8K Reputation points Volunteer Moderator
1 answer

APIM Developer Portal "Try It" console shows empty request body intermittently

We are experiencing an intermittent issue with the Azure API Management managed developer portal where the "Try It" console sometimes fails to preload the request body with example data. The body appears completely empty on some page loads,…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,840 questions
asked 2026-03-10T17:00:05.5566667+00:00
Andrés Camilo Chávez 0 Reputation points
edited a comment 2026-04-07T18:13:11.7066667+00:00
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator
1 answer

Successful Azure Backup of physical server email notification using Azure Logic App

Hi, I would like to get email notification for successful Azure Backup of physical server using Azure Logic App with server name displayed in email subject/body. I have an alert rule defined on AzureBackupLAW scope (Log Analytics Workspace) with the…

Azure Logic Apps
Azure Logic Apps

An Azure service that automates the access and use of data across clouds without writing code.

3,840 questions
asked 2026-03-27T13:57:02.82+00:00
Bojan Zivkovic 651 Reputation points
commented 2026-04-07T18:11:47.7666667+00:00
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator
1 answer

APIM named value stuck in "InProgress" provisioning state — all management plane operations blocked

APIM named value stuck in "InProgress" provisioning state — all management plane operations blocked Description A named value (maintenance-mode) on our API Management instance is stuck in InProgress provisioning state. This is blocking all…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,840 questions
asked 2026-02-28T23:24:58.39+00:00
Brandon Berisford 0 Reputation points
commented 2026-04-07T18:03:06.9566667+00:00
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator