Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

179 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-10T12:23:30+00:00

    I'm having the same issue. I shared the subscription with a family member, but their device doesn't show on my list and when she tries to accept a new invitation, she only gets a Family Safety screen that says something went wrong. This has nothing to do with Family Safety. She has been using the 365 applications. I renewed the subscription in August. She's getting an expired message, but nothing has expired and I can't get her back into my shared subscription.

    Clearly this is a bug from the recent update. Fix it, Microsoft!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-04-10T11:56:17+00:00

    I have the same problem too, and I have stupidly uninstalled my M365 in panic mode.

    My husband trying to reinvite me and when i tried to accept the invitation it goes to the loop where i cannot accept it.

    Hey Microsoft, could you please send me guidance to rejoin the family subscription and to reinstall my M365 apps.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-04-10T11:51:52+00:00

    O mesmo problema aqui - perdi horas esta manhã tentando resolvê-lo, mas sem sucesso! Isso afeta 4 membros da família!

    I also thought it was something that could be resolved by the clients, but unfortunately, it seems to be more serious. I tried stopping the sharing and sharing again, without success, I tried sending an invitation via link, also without success. I hope Microsoft can solve this problem today.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-04-10T11:51:24+00:00

    not working, subscription is valid till 2026

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-04-10T11:46:57+00:00

    Same issue here - wasted hours this morning trying to resolve it but no success! This affects 4 family members!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments