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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Absolute silence. Been offline since last week friday. This is so bad for a company such as microsoft
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.
Start time: Thursday, April 10, 2025, at 7:25 AM UTC
Next update by: Thursday, April 10, 2025, at 5:30 PM UTC
All my apps have now started working again!
Update from Microsoft at 2 PM UTC:
https://portal.office.com/servicestatus
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're reviewing service telemetry and recent changes within the service to isolate the source of the issue.
Next update by: Thursday, April 10, 2025, at 3:30 PM UTC
My wife has the same issue, and is unable to work as a result.
I've seen this logged here: https://admin.microsoft.com/servicestatus