Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

179 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-10T12:37:23+00:00

    First the one drive and the shared folders becoming links - this has still not been resolved and now cancelling shared licenses. I really hope Microsoft can fix this asap as its affecting all 15 users horribly.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-04-10T12:35:24+00:00

    Contacted support and until the issue is fixed, the work around is for the invited family members sign out then sign in with the main user id. You can do this under File - Account in one of the apps, such as Outlook. Then switch account to the one you normally use (sub account). He said to keep the Service Status page up, and when the problem is fixed, sign out of the main account and you should automatically be switched back to your sub account.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-04-10T11:38:25+00:00

    Thank you for the tip Imre! I will try and work online until desktop apps are fixed.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2025-04-10T11:30:08+00:00

    I have a same problem. Logged out of all apps on my PC and is asking me to subscribe again. However, the Family manager, my bro confirmed that I am already sharing the subscription with him.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2025-04-10T11:16:12+00:00

    I have paid family subscritpion but it not opening for other I have shared with

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments