Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T15:23:21+00:00

    I'm back on track now folks - that only wasted 5 hours of my work day today! How about we all ask for some cashback for the inconvenience??? The least you could have done @MS is email your customers first thing - I spent 5 hours trying to resolve this with IT support - at extra cost to the charity I work for. A simple email this morning would have saved at least the time trying to resolve it!

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  2. Anonymous
    2025-04-10T14:10:12+00:00

    Apparently there is a huge issue only with the family subscriptions. Check this page: https://portal.office.com/servicestatus it was recently updated.

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  3. Anonymous
    2025-04-10T13:44:54+00:00

    Quick workaround is to restore the license using the main family account.
    In Word/Excel/etc, Click File, Microsoft account, Restore Account, Change (to sign in as someone else), sign in as main user. When the account opens, click the restore license.

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  4. Anonymous
    2025-04-10T13:04:13+00:00

    MS knows about this:

    Please monitor this site:

    https://admin.microsoft.com/servicestatus

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  5. Sumit 44,306 Reputation points Volunteer Moderator
    2025-04-10T11:59:04+00:00

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