Microsoft Translator Not Translating

Anonymous
2024-08-20T15:28:28+00:00

Using Translator in a group conversational setting for my ELD (English Language Development) class. Students can join the conversation session, but after the first few words are translated into their chosen language, the transcript stops translating and only shows English/English. I am using Lenovo ThinkPad, students are on Chromebooks.

Additionally, for some reason, when students join the session but have to leave to refresh the page or internet connections, the session still recognizes them as in the session. Still, they cannot rejoin or access the conversation.

We have restarted computer systems, tabs, windows, and the app. We have also started new sessions. The issues began on Thursday, 8/15/24.

Microsoft 365 and Office | Translator | For education

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  1. Anonymous
    2024-09-09T16:27:34+00:00

    I cannot speak for the original poster, but I've been experiencing the same issue on the web version. My students are choosing their language when they put the code in, but everything shows in English. I've even done it myself from another device using the iOS app. It shows everything in English, both where the translation should show and the English version. I've been experiencing this for about two weeks now. In the screenshot I'm sharing, my chosen language is Spanish, but in the class I also have two students who require Arabic translation, one who requires Kinyarwanda, and one requiring Urdu. Their screens all mirror what I'm sharing.

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  2. Anonymous
    2024-10-01T14:25:16+00:00

    We are having a similar issue at my school. We have the app downloaded on iPads. We are using conversation mode. On the teacher device, it is typing what the teacher is saying, but on the student devices, it is not doing anything. When a student types in a question, it does not translate it back to the teacher.

    We have tried starting new conversations, closing the app, powering off, and as off last week that would work. Today it is not working.

    Last year this app worked beautifully. Is there an update that we are missing somehow? Did something change?

    Thanks!

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  3. Anonymous
    2024-09-28T18:24:36+00:00

    Greetings all. We have been using this application in our worship services for about 8 months and it has been fantastic. We have now been having the same problem as everyone else on this thread. Is there a fix in place? A timeline for correcting? We do not want to try to find a different application but we will not have a choice. Any advice, updates is appreciated.

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  4. Anonymous
    2024-09-11T17:19:19+00:00

    I am having a similar issue. It is translating my English into students' languages, but when they type a question or speak a question into their Chromebooks, it only shows in their language on my end. How do I fix this? I can get by with Spanish, but not Arabic.

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  5. Anonymous
    2024-09-30T12:36:23+00:00

    Can you respond? Everybody’s having the same trouble and you guys are quiet now?

    Dear DNei A, Good day! Thank you for posting to Microsoft Community. I am happy to help you.In order to get a more detailed picture of your situation, I would like to confirm the information first:Using Translator in a group conversational setting for my ELD (English Language Development) class. Are you using the Teams app, and if possible, could you please upload screenshot for our reference, so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful. On top of that, I'd like to make sure if I've enabled a VPN or a web proxy, and if so, you can try to turn it off temporarilyI look forward to your reply. Thanks for your cooperation.Sincerely,Tin | Microsoft Community Moderator

    Can you respond please? Everyone is having the same trouble and you are quiet now.

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