Microsoft Translator Not Translating

We use i-pads. About 3 weeks ago Translator started having issues. Students could join the sessions but nothing was being translated. We deleted and added the app back to the i-pads. That work some of the times. Then we received messages that students couldn't join the conversations. Actually that issue was been ongoing. We shut down the i-pads and restarted everything if that didn't work we deleted the app and reinstalled them. Now the translator is not translating in Spanish or any other language. Everything that goes through the app to the students is English.

My district is a Microsoft district. We rely on the Translator for our EL's. They are missing instruction as well as being able to communicate with me and peers.

I wish someone at Microsoft would fix it or least acknowledge that there is a problem.

We are on the same boat as everybody else this school year. The program worked pretty successfully last school year. We are always getting the generic "Something went wrong, try again" error message on chromebooks, and the never ending circle on the https://translator.microsoft.com/ site. Our classroom ENL students heavily depend on this program and it's god sent when it works!

We are also having similar problems - all conversations in English rather than selected languages & "wheel of doom" when trying to get into conversation. Sometimes leaving the conversation and returning will help the lack of translations, but not always and we have no solutions for "wheel of doom." We have tested different devices (ipads, iphones, android phones, chromebooks, pc's, and various mac computers) and cannot figure out any patterns. We have tried different browsers on PC's and Mac's but that also has not helped. We have tried deleting browsing history, etc, but have not found a consistent solution.

We would VERY MUCH appreciate any support/solutions that people can share.

Our school is on the same boat, I am getting at least 5 kids a day saying they are unable to connect to the teachers group conversation. When they try on the web version they are met with the "Wheel of Doom" and on the Chromebook app version they receive an error message to try again. Sometimes creating a new group fixes the issue but its uncommon or if it does only a few students are able to join while the rest get the try again error, I am not sure if there is a cap to how many students are able to join a group but we didn't have these issues last year. Another issue is the chosen language issue where students choose their preferred language but they receive everything in English and when they write anything back in english it will translate it to their preferred language, it seems like its reversed to me. I will attach a few examples.

We have tried clearing browsing data, restarting group conversations, restarting chromebooks. power washing and using older Chromebooks models and it is still doing what I explained above. Any help/advice would be greatly appreciated.

Dear DNei A, Good day! Thank you for posting to Microsoft Community. I am happy to help you.In order to get a more detailed picture of your situation, I would like to confirm the information first:Using Translator in a group conversational setting for my ELD (English Language Development) class. Are you using the Teams app, and if possible, could you please upload screenshot for our reference, so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful. On top of that, I'd like to make sure if I've enabled a VPN or a web proxy, and if so, you can try to turn it off temporarilyI look forward to your reply. Thanks for your cooperation.Sincerely,Tin | Microsoft Community Moderator