Cant access Onedrive Personal Vault

Anonymous
2024-05-10T13:25:12+00:00

When i try to access my personal vault in onedrive, I get the verification of identity request which approve on my mobile phone. However, a popup appears which is blank and i can go no further. Tried this on both a windows 10 and a Macbook so its not the computer. Checked the personal vault settings and it too has the identify request and when i do that i get the same blank popup

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-05-17T11:44:40+00:00

    Yup, works for me again as well, thanks!

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  3. Craig Long 18,635 Reputation points
    2024-05-17T07:01:12+00:00

    Glad it's working now.

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  4. Anonymous
    2024-05-17T00:22:16+00:00

    I had the same issue. Looks like Microsoft fixed it, but they forgot to add a cache invalidation. Clear browser cache and it should work now.

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  5. Anonymous
    2024-05-16T23:08:30+00:00

    Hello,

    I tried again this morning and it now appears to be working again in my web browser (Chrome). It now says "loading" instead of just a blank white screen, then after a few seconds it opened my Personal Vault.

    The only issue that still persists is that when I am in the app on my android phone (Samsung) and I go into the cog wheel and choose "Options" and try to click on "Personal Vault" - it wont do anything. The options is working through the web browser, but still not in the app on my phone. Everything else seems to be fixed otherwise.

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