Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-11T18:55:17+00:00

    "You can still access the shared folder content, but it will be via OneDrive.com" is not a solution! this is a workaround that could be applied for sometimes but now it's too long.

    Are you seriously working on it or do you wait for the entire migration of the population?

    this is an abuse of you power! can we, paying customers, say something?

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  2. Anonymous
    2025-03-11T18:53:46+00:00

    I've been working in OneDrive for a number of years just fine and last Friday all was normal, but on Monday after I changed nothing over the weekend the folders are internet links. I looked up the issue and to find that this has been "known and we're working on it" from Microsoft since last June was something I couldn't believe. There have been updates since then and I'm on the current version. It's weird that this didn't happen globally to everyone back in June and hits people at different times. I wonder how we'll be told when it's been fixed because I don't want to go a day working like this when a fix was out there.

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  3. Anonymous
    2025-03-11T18:49:49+00:00

    They say the same in Brazilian Portuguese 😁

    I tried reaching them out via Twitter, completely ignored. Deleted my original posts, replied on their last post, nothing. Not even other people reading and liking, retweeting.

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  4. Anonymous
    2025-03-11T18:41:36+00:00

    In my case, the problem occurred in June 2024. Since then, the response has been the same, "we are aware of the problem and our engineering team is working on it, but we do not have a solution date."

    The problem is that although we are several thousand affected, Microsoft does not care about us in the least. The support channels are terrible, if not non-existent.

    On the other hand, we have not been able to make enough noise on any important channel or social network. A few months ago I wrote to the Windows Central website, which has some influence, to ask them to study the case, but there was no response.

    What saddens me the most is that in this channel or community people vent, make their complaints and we are not even read by someone who has the ability to raise the complaints to another level.

    In Spanish we say "baby that doesn't cry, doesn't suck." As long as we don't make ourselves heard, this can continue like this for 1, 2 or who knows how many more years.

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