Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-06T16:03:47+00:00

    It's not a matter of priority. This issue is not in their plan to find a solution

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  2. Anonymous
    2025-03-06T15:19:35+00:00

    I forgot to add the 3 different names of the "main blue upload button" are

    • New & Upload (3 accounts)
    • Add new (2 accounts)
    • Create or Upload (1 account)

    Is this normal?

    I only have two different names of the "main blue upload button"

    • "New & Upload" (4 accounts)
    • "Add new" (1 account) - Owner of family plan

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  3. Anonymous
    2025-03-06T14:59:37+00:00

    Hi, I just tried to complain through customer support.

    I explained the issue and posted a link to this thread, went through the usual security, and then they explained the issue back to me IN EXACTLY THE SAME WORDS AS I HAD USED, then told me that Microsoft were aware and were working around the clock to fix the issue.

    I said that they must be tired as this was flagged in October 2024.

    I asked to complain and be connected with a department to issue a refund.

    They agreed and then left the call without doing that.

    Utterly, utterly useless.

    Does anyone know how to complain or request a refund?

    Thanks

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  4. Anonymous
    2025-03-06T14:56:41+00:00

    I forgot to add the 3 different names of the "main blue upload button" are

    • New & Upload (3 accounts)
    • Add new (2 accounts)
    • Create or Upload (1 account)

    Is this normal?

    Was this answer helpful?

    0 comments