Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Thanks, but why do we need to try another product if our problem is that the current one is broken and abandoned?

Office 365 Family Edition should receive at least basic reasonable support.

We're not asking to "talk to the manager", but to wait (much) less than 9 months and almost 250 pages of a discussion around a very disruptive bug.

9 months are 3 quarters of a subscription. Are we getting a refund for the time the service isn't working properly?

Please understand I am not asking for a refund. Just that someone takes the problem as something that needs to be fixed within a reasonable time table. Bonus points if we're made aware of such. Extra bonus if we're given a button somewhere to ask to be put in a queue to be moved as soon as possible to the same server with other accounts. That should not be a problem unless all users are making use of shared folders.

Sorry for my conspiracy theories, but that is how it looks from a consumer perspective. A consumer that doesn't want to pay much more to get the same service. We already had a situation with the disguised upgrade to move us to a subscription with Co-Pilot while the cheapest alternative, which is the same one we had when we started, for the same price we previously paid, is still sufficient.

I am open to spend more money if I get more value that I need. Not value that becomes necessary because of problems thrown at me by the service provider.

I am pretty sure that, at this point, all of us interested on migrating to a "more professional solution" that costs considerably more already did it.

I thank your attention reaching out to us, as a volunteer, but one month of free trial does not replace years of paid subscription at a much higher price. Plus, the quality of support will likely not be much different unless you're a customer spending thousands of dollars per month.

We are not attention seekers (per se). We would be very happy if things just worked or, when we report a bug, someone looked into it and fixed it. Microsoft used to be much better at this. What changed?

we experienced our shared folder switch to an internet shortcut slowing down our work immensely. we are switching to dropbox. goodbye onedrive forever!

Some people have waited days and the issue has been resolved. I have waited 8 months with no resolution. I get the feeling having this issue resolve automatically is about as likely as wining the national lottery. Guess I will keep paying my subscription and hope I get what I paid for eventually...

New accounts should be all located in the "new" server and able to communicate with each other, that would allow us to speed things up for ourselves, individually.

Sadly, from what I have read a few days ago in this topic, it seems new accounts are created (intentionally?) in the OLD server and they may (or not) be moved at their will.

I wonder if they're intentionally breaking the feature.

I don't see a glitch where we can store 10 TB of data for free because of an "opsie". They'd be pretty quick fixing that type of issue if it ever happened.

It feels like they're creating friction on behavior they don't want without officially removing the feature, so they can sell the package as if it has it, but when you try to use it, it does not work.

It's like healthcare. You pay to be covered, then they delay, deny and defend. Sad to see Microsoft adopting the same strategy.

I can see them removing the feature saying you can "open documents via Office OnLine" like some here suggested. I used to have a fiber service, fiber was down for two months. They kept calling their fiber internet service as "wifi" to make it sound as if the 4G connection I had on my phone as sufficient replacement when it would not be sensible to pay for a fiber connection if all I wanted was that instead of running a smart home with more than 50 devices and a dozen of pieces of IT equipment. Then, when you try to explain it to them, they act as if they have dementia and never saw a person that has a desktop computer and actually works on it instead of watching short form videos on endless loops.

Those same workers become quite witty and smart when you talk to them about getting a financial compensation and are able to, suddenly, find the right clauses in their contracts to defend their interest.

How can this be considered normal?

Well... That's how the world works.

What's odd is that they have dozens of competitors. I believe they assume that if they can convert 20% of the affected user to much more expensive sharepoint subscriptions they'll make more money while reducing their load. That's quite genius considering they clearly don't care about their image.

They are basically showing us the middle finger without using their hands.

Otherwise, they'd have a very clear procedure to normalize the service. Not with some third party software or gimmicks that only point to their servers, but a way to migrate all accounts to whatever is "new" or a guarantee that if you create new accounts and migrate your data there, they'll be all on a new server instead of being placed on another slot on an old server only to be migrated later, one account per time, again.

In order to attract some attention at Microsoft .. I have posted the following at LinkedIn.

https://www.linkedin.com/posts/edwin-van-etten_redirecting-activity-7308220441276379136-bBLt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAEE-RABFQISPSwjx92eYgAAp827kP5EtL8Please share/repost as much as possible (at least on LinkedIn)