OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

123 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-08T20:50:34+00:00

    Hello Dirk and all else,

    I have tried everything including deleting everything in the Library folders regarding anything Microsoft and re-installing office from my Microsoft_Office_16.65.22091101_Installer and you are correct. It seems Onedrive updates itself and doesn't ever open. No cloud icon across the top window bar - just nothing.

    THIS PROBLEM IS CRITICAL! Hopefully someone will solve it. I don't like the idea of trashing a perfectly good MAC because someone decided to change a piece of code.

    Michael McDade

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-10T16:53:47+00:00

    I have a fairly homemade solution but it worked for me.

    1- Uninstall the app, move the application app to the trash.

    2- Install version 23.002.0102.0004.

    3- Open the activity monitor and filter by the Update process

    4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.

    Then login to the app, it shouldn't close.

    The key is to kill the upgrade process that is running in the background and close it. This at least the first time.

    To prevent that Update process from running again, I did the following:

    Navigate to the Applications folder on your Mac and find the OneDrive application.

    Right-click on the OneDrive application and select "Show Package Contents."

    From there, go to the Contents

    Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.

    Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .

    I hope it works for you.

    Greetings!

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-08T12:56:23+00:00

    Hi Tim,

    I'm having the exact same issue. I'm running OneDrive on Mac Catalina and when I install an older version it starts the login process, but then somewhere in the middle it updates the version and simply stops working. Is there any way to deactivate the auto update feature? I've turned off this feature on the App Store in the preferences, but it still updates the OneDrive installation in the middle of the login process.

    The app is still in the application folder, but the icon is gone from the Menu Bar at the top right. When I double click on OneDrive in the application folder it looks like it registers the command, but never actually launches.

    Thanks, Dirk

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-09T09:50:10+00:00

    Just to add to this growing chorus, I'm also facing this issue it seems. OneDrive won't open, no cloud icon in the upper tray on my Mac. Have tried all the fixes that have been provided on the internet, nothing works. Having had trust in Microsoft to be a secure platform I moved the majority of my content to the OneDrive cloud to free up space, so now I am having to access via the web version. Not ideal though.

    I've also noted that when opening Activity Monitor when opening OneDrive, sometimes "OneDrive Updater.app", one of the files in the OneDrive package, shows up in red stating "Not Responding".

    Microsoft, get this fixed asap please!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-07T19:50:16+00:00

    Installing version 23.054 works UNTIL it automatically updates as part of the install prompt.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments