OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

123 answers

Sort by: Most helpful
  1. Anonymous
    2023-04-20T19:50:31+00:00

    Many thanks for the update. At least this sounds like an unintentional disabling on Catalina, unlike the previous time a while back when they explicitly said it not work on High Sierra and earlier. The release notes they point to in the "useful link" say this:

    **Important:**We no longer update or allow new installations of OneDrive on macOS versions older than 10.14. In order to enable OneDrive updates and new installations, we recommend updating to macOS 11.0 or newer.

    Which makes it seem as if they intend it to work on 10.15 and above, although the recommendation of 11.0 or newer is unclear.

    It does seem as if the Raymond Chen camp at Microsoft is definitively dead. https://www.joelonsoftware.com/2004/06/13/how-microsoft-lost-the-api-war/

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2023-04-20T12:22:41+00:00

    Hi all,

    just FYI, here is the latest reply I received from OneDrive support. It isn't exactly helpful, but it seems they are working on it...

    (quote)

    Thank you for replying to us, I hope you are well!

    We have read your reply and thank you for your patience with us. We apologize for the inconvenience. We make it clear that you want to use OneDrive on Mac OS Catalina.

    We would like to inform you that our engineering team is actively investigating this issue. However, there is no estimated time of arrival (ETA) for this number.

    The problem will be fixed with updates on the web for the user, assuming OneDrive continues to work. You can also check this useful link: https://support.microsoft.com/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 Check for the latest update on OneDrive for Mac computers.

    We recommend using OneDrive from the https://onedrive.live.com website in any internet browser on a Mac computer to download and access files in OneDrive. I hope you understand our limitations regarding this concern and we are working to resolve this issue for you as soon as possible.

    Thank you for your cooperation and patience with us. I wish you a nice day! Thanks jalaj OneDrive support

    (end quote)

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2023-04-14T11:09:03+00:00

    Thanks for sharing the method. It works and it does mean the disaster was caused by the recent buggy update of OneDrive.

    I have no idea what gave the Microsoft team such confidence to release a buggy update and and to force all users to apply the ****.

    Just FYI, instead of repeatedly killing the StandaloneUpdater process or hard-coding the system preferences, you may simply disable app's network connection if you got a personal firewall such as Little Snitch installed. See below the screenshot for your reference.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-04-11T02:30:27+00:00

    It also works with version 23.054.0313.0003 (Standalone). The key seems to be to prevent the "updater" from running (per your suggestion via the Activity Monitor), which seems to install the "Rolling out" release 23.061.0319.0003 — which is the one that fails with Catalina. The App Store version has already been updated to 23.061.0319.0003, which is why that also does not work with Catalina. On my Mac, both 23.002.0102.0004 and 23.054.0313.0003 work, with the newer 054 version seeming to work smoother (less rainbow pinwheel time). Thus, it seems that the 23.054 version is the last version that'll work with Catalina (10.15).

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2023-04-10T22:26:46+00:00

    Thank you Pablo, it worked for me!

    Hoping that Microsoft is working on an official solution.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments