OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Hi,

I have experienced the same problem (noticed after 14 days :-)), Catalina 10.15.7, was a little bit unhappy how Microsoft handle the situation, but in this (or on another forum) I found a link to https://hansbrender.com/all-onedrive-versions/#tabmac onedrive versions ... I know it is not a securite site (not MS), but I give it a try, and installed the latest preview version, at this time it was 23.086.0423.0001 from 04/25/23 ... and it works! ... so seems there si finally a solution. Hope this will help others.

George (CZ)

Hi Elise, the Microsoft Support team, must still be finding this very hard to fix themselves??? I have followed Twitter support and they told me to contact Onedrive Support via the Onedrive In-app......

"We recommend contacting them via OneDrive In-App accessed in a web browser to have our professional undertake extensive troubleshooting for this issue. Once you're logged into your OneDrive account, navigate to the '?' icon in the top right corner and scroll down to select 'Contact support.'"

"When you have submitted your concern, our dedicated team will contact you via email, so please ensure your provided contact email address is active or able to send and receive emails."

I've received zip, nada, nothing! and nothing I have seen shared by the good people on here has worked.☹️

If anyone here has heard from Microsoft Support to help resolve this, please tell me how you managed it. I have loads of stuff I need to do for my family and my own work and I can't do it......

Thanks all,

I have a fairly homemade solution but it worked for me.

1- Uninstall the app, move the application app to the trash.

2- Install version 23.002.0102.0004.

3- Open the activity monitor and filter by the Update process

4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.

Then login to the app, it shouldn't close.

The key is to kill the upgrade process that is running in the background and close it. This at least the first time.

To prevent that Update process from running again, I did the following:

Navigate to the Applications folder on your Mac and find the OneDrive application.

Right-click on the OneDrive application and select "Show Package Contents."

From there, go to the Contents

Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.

Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .

I hope it works for you.

Greetings!

Thanks Pablo! This fixed it for now. It was easy to install and force quit the updaters. I can't figure out how to make my user the only owner of the process and then "block" it, but I have removed it from the startup menu. I'll just manually launch it and watch for the updater in Activity Monitor.

It would be very welcome if MSFT would release a fix for this bug. Like most of you, I'm relying on OneDrive and it's BS that I need to upgrade my desktop to keep using it. :/

Cheers! Dirk

Hi everybody,

Exactly the same issue here on 10.15.7. This is insupportable since we cannot disable the automatic update, hope Microsoft will take it seriously.

I've also noticed the same. "OneDrive Updater.app", one of the files in the OneDrive package, shows up in red, stating "Not Responding".