OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

123 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-05-26T07:55:12+00:00

    What does "deleting all traces" mean? Thx

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-05-02T11:45:19+00:00

    What's best way to get rid of the OneDrive I installed from the App Store? Just drag it to the trash can?

    (I come from a Windows background, so I always assume that uninstalling software is never as easy as it should be.)

    dbf

    Uninstall non-working OneDrive

    1. Using the Finder app, GO to “Applications” folder
    2. Scroll down to OneDrive
    3. Right click on the OneDrive app and select “Move to Trash”

    Image

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-05-01T20:44:17+00:00

    My OneDrive also updated to 23.076.0409 today (via the Apple App Store app). And it still will not load on the latest version of Catalina.

    I have not been able to use OneDrive for a full month now and this has really forced me to turn to some unacceptable and frustrating workarounds.

    A little love from Microsoft would really be appreciated at this point.

    dbf

    Do not install from the Apple App Store, it does not provide the latest versions which work well with Catalina.

    There are OneDrive versions that work, no workaround necessary. For details, click here:

    My Fix for OneDrive on MacOs Catalina (10.15.x) - Microsoft Community

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-29T17:16:03+00:00

    Thank you so much, this package works for me (Catelina 10.15.7) now and I can finally open the OneDrive app!!!! Just download and install this version, and I am so happy to see the notice message comes out at once!!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-29T08:24:33+00:00

    The latest "insider preview" versions of OneDrive for MacOS (starting with 23.081 and later, including 23.086) reportedly work with MacOS Catalina (10.15.x).

    23.081 is available here: : https://oneclient.sfx.ms/Mac/Installers/23.081.0416.0001/universal/OneDrive.pkg 

    23.086 is available here:

    https://oneclient.sfx.ms/Mac/Installers/23.086.0423.0001/universal/OneDrive.pkg

    Alternate download location here: All OneDrive Versions – Hans Brender's Blog

    If you implemented fixes that preserved the previously working OneDrive versions (e.g. 23.002 or 23.054) by preventing MS from updating those to non-working versions, you may need to reverse those fixes first before installing the latest insider preview versions that now work with Catalina.

    I can confirm that 23.081 works with MacOS Catalina (10.15.x).

    For more details, you can also visit and review this thread: My Fix for OneDrive on MacOs Catalina (10.15.x) - Microsoft Community

    Good luck!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments