OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-09T12:37:31+00:00

    Same issue. Tried reinstalling the app, but no luck.

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  2. Anonymous
    2023-04-10T14:07:00+00:00

    Unfortunately this did not work for me. I moved the standalone OneDrive application to bin and emptied it. I then restarted my machine a couple of time, then used the link and downloaded the 313 version from the link above. I went through the installation process and after it looked hopeful since the set-up wizard appeared this time and got me to sign in, and took me through the features etc. Once completed the one drive cloud in the tray appeared and showed updating, it also showed the status of the files (local copy, cloud stored etc) but then after a 30 seconds the icons against the OneDrive folder files, and in the tray disappeared and the activity monitor reported that the standaloneupdator was not responding.

    Therefore no luck for me, I will have to hope Microsoft push out a fix asap.

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  3. Anonymous
    2023-04-28T22:59:16+00:00

    https://oneclient.sfx.ms/Mac/Installers/23.086.0423.0001/universal/OneDrive.pkg

    This is now working for me from install with no workarounds. Hopefully fixed for good.

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  4. Anonymous
    2023-04-09T02:08:13+00:00

    Same here. Major issue!

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  5. Anonymous
    2023-04-06T07:54:56+00:00

    Dear Tim

    Thanks for your support.

    Apologies I’m not familiar with this matter. I have checked the link but I haven’t been able to identify OneDrive’s previous version from the list. Where can I find it?

    Highly appreciate your support.

    Regards

    Domingo

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