Data Protection Team Response Time: No call after 9 days

After the call back time window passes, you should call them. MS support works very much on the 

Principle.  Or using another metaphor, if their nose is not being rubbed in the problem, it does not exist ... Support is a "cost center" with no "profit", so do the absolute minimum!

.

If you are a large business, and have a dedicated MS Sales rep, work through them.

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Take your problem public: Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – At least they often reply https://powerspreadsheets.com/excel-resources-list/

A subset of links from above page:

Facebook

· Microsoft : https://www.facebook.com/Microsoft.

· Microsoft Developer – Redmond, Washington https://www.facebook.com/MicrosoftDeveloper

· Microsoft Excel https://www.facebook.com/microsoftexcel/

· MS Store: https://www.facebook.com/MicrosoftStore

· Office: https://www.facebook.com/Office

· Power BI – Product/Service – 812 Photos https://www.facebook.com/microsoftbi .

· Windows: https://www.facebook.com/windows

Twitter

· Microsoft (@Microsoft) | https://twitter.com/Microsoft

· Microsoft Business (@MSFT_Business) | https://twitter.com/MSFT_Business

· Microsoft Channel 9 (@ch9) | https://twitter.com/ch9

· Microsoft Excel (@msexcel) | https://twitter.com/msexcel

· Microsoft Office (@Office) | Twitter: https://twitter.com/Office

· Microsoft Press (@MicrosoftPress) | https://twitter.com/MicrosoftPress

· MS Store (@MicrosoftStore) | https://twitter.com/MicrosoftStore

· Microsoft Support (@MicrosoftHelps) | https://twitter.com/MicrosoftHelps

· MVP Award Program (@MVPAward) | https://twitter.com/MVPAward

· Office 365 (@Office365) | https://twitter.com/Office365

· Office 365 Community (@Office365_Tech) | https://twitter.com/Office365_Tech

· OfficeSupport (@OfficeSupport) | https://twitter.com/OfficeSupport

· Power BI (@MSPowerBI) | https://twitter.com/MSPowerBI

· Power Map (@MSPowerMap) | https://twitter.com/MSPowerMap

· Why Microsoft (@whymicrosoft) | https://twitter.com/whymicrosoft

· Windows (@Windows) | https://twitter.com/Windows

LinkedIn

· LinkedIn Groups | https://www.linkedin.com/groups/1913738/profile

Google+

· Microsoft on Google+: https://plus.google.com/communities/114582343442158817928

YouTube

· Microsoft Office 365 – https://www.youtube.com/user/officevideos

· Microsoft Power BI – https://www.youtube.com/user/mspowerbi

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2014 12 22- Want Support? Get Social

http://www.worldstart.com/want-support-get-social/print Check out this suggestion <snip>

I went to the Microsoft forums to see if others were reporting an issue and saw that some people had the same issue back in June, t there was no solution listed.

I put in a support ticket through my Office 365 account as well.

I turned to the chat support offered on Microsoft.com. I waited a long time for a rep to come online and we went over the trouble shooting steps I’d tried so far again and also found that if I created a new OneDrive account, I could access it. The rep said he might need access to my computer. I balked at that because the issue was on multiple devices and seemed to me to be clearly related to the account. The rep then tried to sell me a $200 antivirus and tech support package under the theory that a virus could be causing the issue.

….

So I turned to Twitter and sent a message to the OneDrive Twitter account. My response from their reps was almost immediate. I also looked over their accounts for others reporting the same issue.

The next morning, I received a Tweet from one of the people who was having the same issue. His OneDrive was working and so was mine. Three days later I received a confirmation e-mail for that Office support ticket. Glad I didn’t wait on that one.

But the point of this tale is that when you can’t really get a response from a company via e-mail, phone or chat – contacting them via Facebook or Twitter can be the way to go.

</snip>

Get a “Bigger Stick” working for you – The Media

If all else fails, “shout louder”.

As an alternate approach, “get a bigger stick”. As single individuals we are pretty powerless. But there are various “media personalities” that can help i.e. radio/TV/Newspaper/Internet “ombudsmen”. They have large audiences and companies want to avoid bad press. When a well-known (loud mouth) media personality exposes bad customer service it can have a big, negative, long term effect on the company. So it is easier and cheaper, and better PR, to simply give the customer anything to get them to go away.

So, try to get one or more “reporters” to help you.

ombudsman

******@CBC.CA (email) Bad customer service

******@cbc.ca

(more suggestions would be appreciated)

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How to Get Help: Contact the CEO

http://www.pcworld.com/article/230674/how\_to\_get\_help\_contact\_the\_ceo\_bypass\_phone\_menus.html#tk.nl\_sbx\_h\_cbintro Here’s what to do when normal customer service channels fail: Go to the top. You can find information on Microsoft Executives here: http://www.microsoft.com/presspass/exec/a-d.aspx

Contact is the President of Microsoft Office Division: http://www.microsoft.com/presspass/exec/kurtd/

<snip By Rick Broida, PCWorld Jun 21, 2011 >

As I’ve chronicled in recent weeks, my two HP desktops died a terrible death within two weeks of each other. I learned from perusing various online forums that motherboard failure was to blame, and that the problem affected a large number of HP systems. (In my case, it was a Pegatron M2N78-LA motherboard in a Pavilion M9350F and Pavilion S5360F, but I’ve read reports of the same board having the same issue in other models.)

Both systems were out of warranty, meaning my options were limited: I could pay HP $300 per system for repairs, try replacing the motherboards myself, or cut bait and buy new machines. Needless to say, I wasn’t happy with any of these choices.

During my research into the problem, I discovered an HP Web page where you can write a letter to the CEO. So I did. I briefly and politely explained that while I understand hardware failures can happen, the loss of two HP desktops in two weeks was enough to keep me from ever buying another HP system. I didn’t threaten, I didn’t accuse, I didn’t make demands, and I didn’t resort to name-calling or foul language (much as I might have wanted to). I simply expressed my frustration and clicked Send, figuring that was the end of that.

The next day, I received a phone call from a member of HP’s “escalation” team, who apologized for the problems and turned me over to a case manager. Long story short: HP offered to repair both machines at their expense, including priority shipping to and from the repair depot. Knock me over with a feather!

Some friends have suggested that the recipient of my letter figured out “who I am” (namely, a tech blogger), hence the world-class treatment. I suppose that’s possible, but I find it unlikely that HP staffers have time to Google the name of every person who writes in. Rather, the optimist in me wants to believe that even big corporations are willing to do the right thing when it comes to customer service—though sometimes you have to appeal to a “higher power” to make that happen.

My advice to you: If you think you’ve gotten a raw deal on a product or service, and you’re not making any headway through the usual channels, a politely worded letter to the big boss might just do the trick.

</snip>

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But no matter how frustrated you are, remember this advise Get better customer service by choosing your words wisely https://www.sciencedaily.com/releases/2016/12/161212134617.htm December 12, 2016 <snip>

The next time you make a complaint to your cellphone or cable company, don't get personal.

New research, published recently in the Journal of Applied Psychology, from the University of British Columbia has found that what you say to customer service employees can determine the quality of service you receive. For example, personally targeting employees by saying, "Your product is garbage" instead of "This product is garbage," can trigger negative responses from service employees.

…

"Employees can handle a lot, but when aggressive language and interruptions happen together -- combined with minimal positive language from the customer –employees get to a point where customer service quality suffers. Customers need to remember that they're dealing with human beings."

</snip>

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Rohn007:  since most of us already know that “MS Support sucks!”, we, as callers to MS Support, should do anything we can to avoid making the service any worse than it already is … It is in our best interest to not antagonize the person on the other end of the line.

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I'm in the same situation and I've been waiting for three weeks and three days, with no call back from the Data Protection team. I'm beyond angry at this point.

Take your problem (at a high level) to social media. Mention it is a business problem.

Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – At least they often reply https://powerspreadsheets.com/excel-resources-list/

A subset of links from above page:

Facebook

· Microsoft : https://www.facebook.com/Microsoft.

· Microsoft Developer – Redmond, Washington https://www.facebook.com/MicrosoftDeveloper

· Microsoft Excel https://www.facebook.com/microsoftexcel/

· MS Store: https://www.facebook.com/MicrosoftStore

· Office: https://www.facebook.com/Office

· Power BI – Product/Service – 812 Photos https://www.facebook.com/microsoftbi .

· Windows: https://www.facebook.com/windows

Twitter

· Microsoft (@Microsoft) | https://twitter.com/Microsoft

· Microsoft Business (@MSFT_Business) | https://twitter.com/MSFT_Business

· Microsoft Channel 9 (@ch9) | https://twitter.com/ch9

· Microsoft Excel (@msexcel) | https://twitter.com/msexcel

· Microsoft Office (@Office) | Twitter: https://twitter.com/Office

· Microsoft Press (@MicrosoftPress) | https://twitter.com/MicrosoftPress

· MS Store (@MicrosoftStore) | https://twitter.com/MicrosoftStore

· Microsoft Support (@MicrosoftHelps) | https://twitter.com/MicrosoftHelps

· MVP Award Program (@MVPAward) | https://twitter.com/MVPAward

· Office 365 (@Office365) | https://twitter.com/Office365

· Office 365 Community (@Office365_Tech) | https://twitter.com/Office365_Tech

· OfficeSupport (@OfficeSupport) | https://twitter.com/OfficeSupport

· Power BI (@MSPowerBI) | https://twitter.com/MSPowerBI

· Power Map (@MSPowerMap) | https://twitter.com/MSPowerMap

· Why Microsoft (@whymicrosoft) | https://twitter.com/whymicrosoft

· Windows (@Windows) | https://twitter.com/Windows

LinkedIn

· LinkedIn Groups | https://www.linkedin.com/groups/1913738/profile

Google+

· Microsoft on Google+: https://plus.google.com/communities/114582343442158817928

YouTube

· Microsoft Office 365 – https://www.youtube.com/user/officevideos

· Microsoft Power BI – https://www.youtube.com/user/mspowerbi

.

Get a “Bigger Stick” working for you – The Media

If all else fails, “shout louder”.

As an alternate approach, “get a bigger stick”. As single individuals we are pretty powerless. But there are various “media personalities” that can help i.e. radio/TV/Newspaper/Internet “ombudsmen”. They have large audiences and companies want to avoid bad press. When a well-known (loud mouth) media personality exposes bad customer service it can have a big, negative, long term effect on the company. So it is easier and cheaper, and better PR, to simply give the customer anything to get them to go away.

So, try to get one or more “reporters” to help you.

ombudsman

******@CBC.CA (email) Bad customer service

******@cbc.ca

.

Same here, I am almost at a month since the initial contact and I have escalated the ticket and am on day 7 of the escalation. My clients are really getting anxious about getting our issue resolved!

Hey there,

were you able to find a solution?
did the data protection team reached out to you and able to fix the issue?

I am having a similar issue.