Data Protection Team Response Time: No call after 9 days

When they get you to hang up the can score another "fixed" problem ... (the manager reading their scorecard has no idea if it really was solved).

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When you have more than a trivial problem, when you call in ask for a trouble ticket number. That forces them to pay a little more attention. When you call back, give them the ticket number so they know this is not a new problem.

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When they promise to call back, force them to give you a specific date and time. If them miss the call, call them back immediately after the time window closes.

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Use the online chat method to contact them. Copy the conversation before closing the window. This way you have a date/time stamped transcript of the conversation. You can copy/paste when you get repetitive questions (like that never happens).

Hi Microsoft staff,

I currently no access to my business account.

I have called support on 2 occasions (2******7) and (2******6) this first being 9 days ago now.

I understand only the data protection team can help me regain access

I have been advised there is usually a 48 hour turn around; however, there is a backlog due to Covid-19.  

Can someone please escalate this matter and call me asap? We cant produce any work at the moment for our clients or respond to queries. Everything is run through 365.  

Kind regards

NathanM4

[PII Removed By MSFT]

Hi NatahnM4. The exact same thing has happened to me and my business account 8 days ago. The customer service has been disgraceful. Microsoft shut me out of my admin account and advised it was an error at their end. This has had a critical impact on my business. I have no ability to talk to the Data Protection Team and the technical support engineers talk to you from a script like they are providing counselling with no ability to rectify issues. The last 8 days have been the most stressful I have ever encountered in my working career. I am a distraught small business owner being bullied by one of the largest businesses in the world. How do you get the help you need before it runs my business into the ground? Nicole Morgan- mobile <removed>

This is the worst service I have experienced from a service company

There is your second mistake. You are under the delusion that MS provides service.

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If they don't call back at the appointed time, call them. Cite your trouble ticket number when you call in. You did ask for one on your previous contact?

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Make your complaint public. Post a general description of your problem and the "wonderful support" <sarcasm> on social media.

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Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – And they usually reply

https://powerspreadsheets.com/excel-resources-list/

A subset of links from above page:

Facebook

·     Microsoft : https://www.facebook.com/Microsoft.

·     Microsoft Developer – Redmond, Washington https://www.facebook.com/MicrosoftDeveloper

·     Microsoft Excel  https://www.facebook.com/microsoftexcel/

·     MS Store: https://www.facebook.com/MicrosoftStore

·     Office: https://www.facebook.com/Office

·     Power BI – Product/Service – 812 Photos https://www.facebook.com/microsoftbi .

·     Windows: https://www.facebook.com/windows

Twitter

·     Microsoft  (@Microsoft) | https://twitter.com/Microsoft

·     Microsoft Business (@MSFT_Business) | https://twitter.com/MSFT_Business

·     Microsoft Channel 9 (@ch9) | https://twitter.com/ch9

·     Microsoft Excel (@msexcel) | https://twitter.com/msexcel

·     Microsoft Office (@Office) | Twitter: https://twitter.com/Office

·     Microsoft Press (@MicrosoftPress) | https://twitter.com/MicrosoftPress

·     MS Store (@MicrosoftStore) | https://twitter.com/MicrosoftStore

·     Microsoft Support (@MicrosoftHelps) | https://twitter.com/MicrosoftHelps

·     MVP Award Program (@MVPAward) | https://twitter.com/MVPAward

·     Office 365 (@Office365) | https://twitter.com/Office365

·     Office 365 Community (@Office365_Tech) | https://twitter.com/Office365_Tech

·     OfficeSupport (@OfficeSupport) | https://twitter.com/OfficeSupport

·     Power BI (@MSPowerBI) | https://twitter.com/MSPowerBI

·     Power Map (@MSPowerMap) | https://twitter.com/MSPowerMap

·     Why Microsoft (@whymicrosoft) | https://twitter.com/whymicrosoft

·     Windows (@Windows) | https://twitter.com/Windows

LinkedIn

·     LinkedIn Groups | https://www.linkedin.com/groups/1913738/profile

Google+

·     Microsoft on Google+: https://plus.google.com/communities/114582343442158817928

YouTube

·     Microsoft Office 365 – https://www.youtube.com/user/officevideos

·     Microsoft Power BI – https://www.youtube.com/user/mspowerbi

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was any of this ever resolved?

I'm on day 8 and third call and am totally locked out awaiting a phone call from a team that doesn't seem to exist.

Collin and James were both very nice but couldn't fix the issue. two more days and it is a very serious problem for my business.

did you get it resolved? anything I can do to push this along that you've found worked?

thanks for any help you can provide users and/or msft or anyone!

disappointed Microsoft; really disappointed...