Data Protection Team Response Time: No call after 9 days

Brian:

Don't bother waiting for MS to call you. They won't.

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You have to contact them. If you don't have one yet, ask for a ticket number so your calls are part of a continuous trail, not separate events.

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Make your pain public, social media, politicians etc. MS 365 sales propaganda says you get support. They don't say anything about the quality of the support.  I totally agree that it is unacceptable. Now

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Just another example that MS Support SUCKS! And it is even worse in these covid days. Which is ironic, since online support is ideally suited for work at home ... They should be able to hire and train MORE support staff, not less ...

Hi Arck,

Thank you for following up again.

Update: I received an email from a data protection employee basically suggesting I undertake the troubleshooting recommendations that I have already gone through with the two Microsoft technicians that referred this to data protection.  

No phone call!

I am paying for a business product. These time frames are simply not acceptable. 

Kind regards

NathanM4

MS support does not appear to be up to the task.

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Try shaming them on social media. They sometimes respond to public exposure ...

Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – And they usually reply

650+ Excel Resources: The Epic Power Spreadsheets Resources List

https://powerspreadsheets.com/excel-resources-list/

A subset of links from above page:

Facebook

• Microsoft : https://www.facebook.com/Microsoft.
• Microsoft Developer – Redmond, Washington https://www.facebook.com/MicrosoftDeveloper
• Microsoft Excel  https://www.facebook.com/microsoftexcel/
• Microsoft Store: https://www.facebook.com/MicrosoftStore
• Office: https://www.facebook.com/Office
• Power BI – Product/Service – 812 Photos https://www.facebook.com/microsoftbi .
• Windows: https://www.facebook.com/windows

Twitter

• Microsoft  (@Microsoft) | https://twitter.com/Microsoft
• Microsoft Business (@MSFT_Business) | https://twitter.com/MSFT_Business
• Microsoft Channel 9 (@ch9) | https://twitter.com/ch9
• Microsoft Excel (@msexcel) | https://twitter.com/msexcel
• Microsoft Office (@Office) | Twitter: https://twitter.com/Office
• Microsoft Press (@MicrosoftPress) | https://twitter.com/MicrosoftPress
• Microsoft Store (@MicrosoftStore) | https://twitter.com/MicrosoftStore
• Microsoft Support (@MicrosoftHelps) | https://twitter.com/MicrosoftHelps
• MVP Award Program (@MVPAward) | https://twitter.com/MVPAward
• Office 365 (@Office365) | https://twitter.com/Office365
• Office 365 Community (@Office365_Tech) | https://twitter.com/Office365_Tech
• OfficeSupport (@OfficeSupport) | https://twitter.com/OfficeSupport
• Power BI (@MSPowerBI) | https://twitter.com/MSPowerBI
• Power Map (@MSPowerMap) | https://twitter.com/MSPowerMap
• Why Microsoft (@whymicrosoft) | https://twitter.com/whymicrosoft
• Windows (@Windows) | https://twitter.com/Windows

LinkedIn

• LinkedIn Groups | https://www.linkedin.com/groups/1913738/profile

Google+

• Microsoft on Google+: https://plus.google.com/communities/114582343442158817928

YouTube

• Microsoft Office 365 – https://www.youtube.com/user/officevideos
• Microsoft Power BI – https://www.youtube.com/user/mspowerbi

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ZDnet

http://www.zdnet.com/microsofts-twitter-based-tech-support-puts-apple-in-the-shade-7000016997/

Sorry, there is no good answer to that. If you, and all the others with this problem start tweeting it, making it more public, maybe then MS will finally be inspired to find the fix to the problem.

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Microsoft has a number of dedicated teams that do this kind of support explicitly:

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@WinPhoneSupport        https://twitter.com/winphonesupport

@XboxSupport   https://twitter.com/xboxsupport

@WindowsSupport          https://twitter.com/windowssupport

@Office               https://twitter.com/office

@Surface           https://twitter.com/surface

You can reach out to key folks on the Windows Engineering team through Twitter

.   https://twitter.com/donasarkar

.   https://twitter.com/brandonleblanc

.   https://twitter.com/jenmsft

.   https://twitter.com/northfacehiker

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Make sure you send short link to them. They are known to be very responsive and might be able to point it in the right direction.

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Take your complaint to the top, Tweet the CEO of MS: @satyanadella

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ombudsman

********@CBC.CA** **(email)**Bad customer service

******@cbc.ca

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Hi Arck,

Can you please advise what is the current response time for the data protection team?

This is day 10 and I have still not received any calls or emails. 

This is devastating for our productivity and service to our clients. 

Kind regards

NathanM4

Hi  Nathan,

I’m sorry for what happened to you, since it is a public community, to protect your privacy, I’ve masked the Case numbers you provided, please don’t mind this.

Before that, I’ve checked the case details on my side, I can understand that you currently need further assistance from the Data Protection Team but have not received any response for 9 days.

I have escalated this thread to relevant team, they may contact you as soon as possible.

Sorry for the inconvenience to your work again, we sincerely hope you can back to work as soon as possible.

Best Regards, 

Arck