Data Protection Team Response Time: No call after 9 days

So I'm not the only one frustrated with Microsoft's lack of support! I have a total of over 10 hours of on-hold time. I'm calling in on two phones (yet again) today - been on hold for over 5 hours just today. This is week 3 of trying to get a password reset.

What's shameful is that this is how they treat paying customers!

Hi,

It was finally resolved for me although I had to wait almost two weeks.

Very inconvenient and I was extremely unhappy since I am paying for a business product. 

I would like to add when I finally did speak to a staff member they were very good. Just be mindful they are just following the process and cant deviate from this. It would be nice to see Microsoft increase staff in this team as it's clearly required.

MS has customers because corporate bean counters saw that "Office" was cheaper 30 years ago. And because corporate IT does not have to deal with MS support.

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When it comes to trivial problems, MS's outsourced support staff are adequate. When it comes to more difficult ones, not so much.  You are actually an exception. Many people who complain here about the service complain that they do NOT get promised phone calls, you got one even if you avoided it as spam because it did not identify as being from MS.

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Take your complaint public to social media. Especially as a business user/owner MS tends to respond to social media complaints.

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Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – And they usually reply

650+ Excel Resources: The Epic Power Spreadsheets Resources List – Social media

https://powerspreadsheets.com/excel-resources-list/

A subset of links from above page:

Facebook

·     Microsoft : https://www.facebook.com/Microsoft.

·     Microsoft Developer – Redmond, Washington https://www.facebook.com/MicrosoftDeveloper

·     Microsoft Excel  https://www.facebook.com/microsoftexcel/

·     MS Store: https://www.facebook.com/MicrosoftStore

·     Office: https://www.facebook.com/Office

·     Power BI – Product/Service – 812 Photos https://www.facebook.com/microsoftbi .

·     Windows: https://www.facebook.com/windows

Twitter

·     Microsoft  (@Microsoft) | https://twitter.com/Microsoft

·     Microsoft Business (@MSFT_Business) | https://twitter.com/MSFT_Business

·     Microsoft Channel 9 (@ch9) | https://twitter.com/ch9

·     Microsoft Excel (@msexcel) | https://twitter.com/msexcel

·     Microsoft Office (@Office) | Twitter: https://twitter.com/Office

·     Microsoft Press (@MicrosoftPress) | https://twitter.com/MicrosoftPress

·     MS Store (@MicrosoftStore) | https://twitter.com/MicrosoftStore

·     Microsoft Support (@MicrosoftHelps) | https://twitter.com/MicrosoftHelps

·     MVP Award Program (@MVPAward) | https://twitter.com/MVPAward

·     Office 365 (@Office365) | https://twitter.com/Office365

·     Office 365 Community (@Office365_Tech) | https://twitter.com/Office365_Tech

·     OfficeSupport (@OfficeSupport) | https://twitter.com/OfficeSupport

·     Power BI (@MSPowerBI) | https://twitter.com/MSPowerBI

·     Power Map (@MSPowerMap) | https://twitter.com/MSPowerMap

·     Why Microsoft (@whymicrosoft) | https://twitter.com/whymicrosoft

·     Windows (@Windows) | https://twitter.com/Windows

LinkedIn

·     LinkedIn Groups | https://www.linkedin.com/groups/1913738/profile

Google+

·     Microsoft on Google+: https://plus.google.com/communities/114582343442158817928

YouTube

·     Microsoft Office 365 – https://www.youtube.com/user/officevideos

·     Microsoft Power BI – https://www.youtube.com/user/mspowerbi

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This same thing is happening to me.  No call back in almost a week!  I have even Tweeted @MicrosoftHelps with no response PLEASE This **** is unacceptable for a product we pay for!

Hi Rohn007,

Thank you for taking the time to provide this information - its appreciated. 

If this matter is not resolved by the COB today, I will certainly be investigating these options. 

Thanks again.  

Kind regards

NathanM4