Office Installation stuck at 2% (Office for Windows)

Anonymous
2019-12-22T19:48:04+00:00

I was trying to install Microsoft Office 365 & Home & Student on My Customer's Computer and Most of the times Installation will stuck on 2%. I did not find any Solution in this Forum nor anywhere else so i fixed this issue by following Method ?

Once the installation is stuck on 2%, I open Task manager and went to Details and End the office oneclick Processes. Once Processes ends i started the Installation and Walaaa it worked and office starting the Installation and did not stuck anymore. 

Note:If it did not help anyone, You may need to End Process the Service again and it will 100% work.

I am not a Microsoft Technician i am just a User.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

64 answers

Sort by: Most helpful
  1. Anonymous
    2020-09-09T04:04:02+00:00

    I have had the same problem, the installer stuck at 2% the entire night. I am providing a version of the fix that seems to work after hours of tinkering around.

    1. Task Manager --> end all versions of Microsoft Installers Click to Run, etc.
    2. open services.msc --> locate Microsoft Office Click-to-Run Service --> Stop.
    3. Execute the installer again --> this will cause the status bar and the Windows installer banner to come up --> you will also notice the service has been started again ( as this was and should remain in automatic)
    4. Hopefully you will zoom past 2 PC. and eventually complete.

    Hope this helps

    KK

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-06-24T19:52:34+00:00

    I have tried everything, I even Installed Microsoft Office Removal tool but that did'nt worked either, So i went to Task Manager and Ended Oneclickoffice Services and then it worked, I am a Local tech here i have done Bachelors in Computer Science, This issue occurred in my 30 to 40 Customers and i did the same thing to all of them in soe cases i did it couple of time but it worked everytime, I am unaware about this cause but it seems installation somehow stuck and by stopping the Oneclick Process and Install Office then again worked for me. 

    This answer is on the right track but is incomplete. The service in question is named "ClickToRunSvc" and its description is "Microsoft Office Click-to-Run Service." You do need to stop it, but you must restart it if it doesn't do so itself. It this service remains stopped, the installation will not proceed.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2019-12-26T01:56:00+00:00

    Hi Aaqibkhan979,

    Does the computer where you’re trying to install Office managed or configured by an IT Admin? Have you already tried the steps provided in the articles below?

    Office 365 setup freezes: Office is installing in the background (%)

    Office is taking long to install

    If you'll still encounter the same issue, I’d recommend that you get in touch with our Microsoft Support team for further assistance. They may be able to investigate the issue with the installation and provide other recommendations. They may also do remote access to troubleshoot the concern accordingly. To contact them, you may refer to this link.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-04-24T14:21:37+00:00

    Download Microsoft’s SARA Support and Recovery Assistant.

    Choose trouble installing Office. 

    Patience. Many delays between messages requiring andwers.

    SARA ran diagnostics

    Required a reboot

    Loaded Office

    Worked for me! Good luck.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2019-12-26T23:26:39+00:00

    Thanks for updating us with the status of your concern. Since it already worked on your end at the time that you’ve stopped the Oneclick process, we’d recommend that you monitor and observe its behavior. Just in case that you’ll encounter the same issue, you may contact directly our Microsoft Support team for further recommendations. You may use the same **link**I’ve provided in my previous response. Should you have other queries, don’t hesitate to let us know.

    Regards.

    Louie Del

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments