Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-12-18T13:27:17+00:00

    Right. I'm not even allowed to turn off "show Window content while dragging". 

    Deal breaker means "No hope. Deal with it!"

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  2. Anonymous
    2019-12-17T18:35:09+00:00

    Having this same problem.  Just switched from Office 2010 which didn't have any issue.

    Turning off the "Show Window Contents While Dragging" works but since I spend a lot of time dragging documents and merging files etc I need to keep that option turned on.

    Is there no other solution?

    Glad I'm still just in the trial period for Office 365.  I'd like to get with the times and move on from Office 2010 but this will be a deal breaker for me unfortunately :(

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  3. Anonymous
    2019-10-24T10:59:59+00:00

    Thanks for clarification Rohn007!

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  4. Anonymous
    2019-10-23T23:08:27+00:00

    Hello Eli,

    I'm not sure if you have read through this thread but if you have you will see that there are hundreds of users with similar problems and remains a very irritating Microsoft bug for them.

    On my setup the problem appears to have gone away and I can now whiz excel windows around my screen without any delays or jerkiness, so somewhere along the line MS has pushed out an update without telling anyone.    

    I tired all of the suggestions from board members but nothing worked for me and I just gave up. The mouse polling rate is a red herring as although it clearly has an effect on the window refresh, it does not fix the problem and I am using a bog standard Logitec M325 USB mouse with windows drivers and can not adjust USB polling rate anyway. The work around of turning off the window contents when moving did fix the slow jerky movement but that was not a fix, only a poor workaround.

    For others still experiencing the problem my s/w versions are:

    Win10 ver 1903 (OS build 18362.418)

    Office 365 Excel ver 1909 (build 12026.20334 Click to Run)

    If users update to latest s/w versions then maybe like it did for me, their problem will go away.

    Thanks.

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