Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-10-23T13:16:31+00:00

    Hi JeremyHaywood,

    Maybe you've been busy working lately. I want to know if your problem has been solved? If not, we are willing to continue helping you.

    Regards,

    Eli

    The issue is with the office programs coding for the windows - when a mouse with high polling rate is moved the motion of moving the window has a large input lag, is slow and sluggish. This is the case for all users. It should be an easy thing to solve and should be a priority, there are a huge amount of users using mice with a high pollrate these days :)

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  2. Anonymous
    2019-10-21T19:38:41+00:00

    @fantonio2 "run the feedback hub applet" <- cannot find it.

    Instructions for running the feedback hub applet...

    In windows 10, type the words FEEDBACK HUB into the search window at the lower left of your desktop.  This will show you the app.  Click on it.

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  3. Anonymous
    2019-10-21T19:14:55+00:00

    The only guys we need to talk to are the ones who have written the damn broken code that draws the window and its special border. Don't make the lusers loose their time.

    You stand a better chance of winning the lottery than having that happen ...

    2 (slight) chances of that happening

    #1 one of the very few MVPs or MS employees on this forum who do have contact with developers picks up this question and takes it to them ...

    #2 you work for a multi-billion dollar company with 10 of thousands of Office licenses, who is losing truck loads of money because of this problem. Your IT department would have a dedicated sales rep who would have a hot line to the developers ...

    The rest of us have to "throw the spaghetti at the wall, and see what sticks ..."

    The Feedback Hub is only in Windows 10, search for it in the start menu or use the <WIN><F> shortcut. 

    Otherwise you can use the "UserVoice" websites to submit this problem

    **********************

    Send Feedback to MS Developers ****Launch Feedback Hub via  <WIN><F>

    “Official” MS does not pay much attention to this forum. However, you now can send your complaints and feature requests directly to MS developers and managers using one of the 4 possible “Feedback” mechanisms described in this link:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/send-feedback-to-ms-developers/506e7654-8ced-405b-911e-c58d8f253069

    Please post a share link to your feedback, back here, so other people who find your question here will be able to vote for your feedback and add their comments to it.

    http://answers.microsoft.com/en-us/windows/wiki/windows\_10-desktop/ms-suggestion-box-sites-at-usdervoicecom/7397119c-6d48-49e6-8d94-7bd0a50d214f

    The link above is an article with 5 dozen links to various Feedback sites

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  4. Anonymous
    2019-10-21T11:57:58+00:00

    @fantonio2 "run the feedback hub applet" <- cannot find it.

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  5. Anonymous
    2019-10-21T11:54:44+00:00

    @fantonio2 I have no idea where your URL is supposed to lead to. When I open it, I arrive at some general corporate page, nothing related with the issue at hand.

    @ all the people who suggested this or that action to try and see if the problem goes away: just plain no. The only guys we need to talk to are the ones who have written the damn broken code that draws the window and its special border. Don't make the lusers loose their time.

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