Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-10-19T17:24:59+00:00

    Here's a direct link to my MS feedback which was made using the "share" feature in the app:  https://aka.ms/AA6d6bd

    This link will open the feedback hub app directly to my feedback item.

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  2. Anonymous
    2019-10-19T17:20:11+00:00

    I just sent feedback on this subject to MS using the Windows10 "feedback hub" applet.

    To upvote my feedback item by running the feedback hub applet, do this...

    1. In Win10 run the feedback hub applet
    2. find my feedback using the search box at top of applet.  This search box isn't labelled.  Its just the box at the top of the main screen.  Type keywords then click the magnifying glass to search.  I titled my feedback "Excel on Win10 slow awkward window movement", so a subset of those words works well, like Excel awkward .

    3 Click the "upvote" link.  (Its small and not obviously a link.)

    I think its best if we have one feedback item with a lot of upvotes, rather than many separate ones which my not get collated.   Feel free to submit your own, or comments to mine, but please upvote mine, to help us get noticed.

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  3. Anonymous
    2019-10-19T16:24:34+00:00

    The root of the problem is the way Excel is programmed to write the application to Windows.  The key to remember is that EACH of the "Office" programs was designed and built independently MANY years ago. So the design and code was specific to the needs of the application.  So, yes, I agree while A work-around to the problem is reducing mouse scan rates, the actual problem is in Excel itself.

    But the reply to your last question

    <snip>

    So... @Microsoft reps, any chance you would approach the problem seriously?

    </snip>

    is this is the wrong place to be asking it!  You need to submit a "bug report" feedback to MS. The more people who use feedback to complain about this problem, either by tagging on to an existing feedback or by creating a new one , the more likely MS is to act on the problem.  It helps if you are in a business situation and you can explain the business cost of this problem.

    **********************

    Send Feedback to MS Developers ****Launch Feedback Hub via  <WIN><F>

    “Official” MS does not pay much attention to this forum. However, you now can send your complaints and feature requests directly to MS developers and managers using one of the 4 possible “Feedback” mechanisms described in this link:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/send-feedback-to-ms-developers/506e7654-8ced-405b-911e-c58d8f253069

    Please post a share link to your feedback, back here, so other people who find your question here will be able to vote for your feedback and add their comments to it.

    http://answers.microsoft.com/en-us/windows/wiki/windows\_10-desktop/ms-suggestion-box-sites-at-usdervoicecom/7397119c-6d48-49e6-8d94-7bd0a50d214f

    The link above is an article with 5 dozen links to various Feedback sites

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  4. Anonymous
    2019-10-19T12:05:53+00:00

    As I noticed the same problem (I'm using desktop computer) I tried many methods mentioned here, like turning off hardware acceleration, one-note synchronization, reinstalling and so on. Nothing works.

    I'm also using high frequency/resolution mouse and I tried also lowering it - I admit, lag get less noticeable, but one thing I do not understand is why this is happening only in excel (for me at least, apart from excel I'm not using outlook, just acccess, word and one-note) and why only when I open spreadsheet (even empty one).

    This is somewhat counter intuitive to linking the problem to gaming mouse only - seems more like bug in the excel code.

    So... @Microsoft reps, any chance you would approach the problem seriously?

    Regards,

    Piotr

    PS. Some basic system info below

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  5. Anonymous
    2019-10-06T21:00:12+00:00

    Recently there was a lagging issue related to "gaming" mice.  These mice have a "high" scanning rate (1000+ times per second vs 100 times per second) meaning they can track MUCH smaller moves of the mouse. Useful in games, NOT for Office. Some people found reducing the mouse scan rate, usually to the minimum, helped with their problem.

    Some mouse drivers allow you to set separate profiles by application.

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