Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-09-26T17:02:38+00:00

    Hi JerrmyHaywood,

    Maybe it has to do with the mouse and the USB polling frequency.

    You can refer to this article.

    (Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.)

    If issue still persists, please let me know and we are willing to continue helping you.

    Regards,

    Eli

    After several attempts, it is indeed the USB rate. I still had a mouse genius gamer. I installed the driver and with the application I lowered the rate to a minimum and the problem was solved. I will leave in Spanish, the key words to help people

    (Problemas con lag al mover pantalla de excel), (problemas con lentitud de ventana de excel),

    (problemas de lag al arrastrar ventana de office),  la ventana de excel se ve lag al arrastrar, la ventana de word se ve lag al arrastrar, 

    Problema solucionado.

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  2. Anonymous
    2019-09-14T12:35:01+00:00

    Thank you for your detailed experimentations. What you discovered makes no sense except the obvious. Microsoft has an odd way of writing software. Specifically when interfacing with hardware.

    Sadly, my company locks all settings, and I can not hide the window contents when dragging. Wish I could. That's how life used to be anyway. When Microsoft first started adding so many visual features into the OS, performance tanked. Until hardware caught up of course.

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  3. Anonymous
    2019-09-13T18:15:32+00:00

    Having the same issue with it seems ANY Office application that has a file open.  Excel Word, Outlook all show some sort of lag using an Anker "gaming" mouse.  When I plug in a simple 3 button mouse (comes with any dell computer) problem is gone.. Even if both of the mouse are plugged in at the same time.. Anker mouse, lag moving window.  Same window just moved my hand to the other mouse plugged in right next to it.. No issue. 

    Nothing else shows any sort of issue.. Dozens of programs from dozens of vendors. No issues. ONLY Microsoft Office apps.. 

    Seems to eat up about 49% CPU when it is happening.. AND that is the application eating up the extra CPU.. Excell or outlook seen in task manager.. 

    Turning off show window contents while dragging eliminates the issue.. (of course)

    But turning off every single other option in performance create no noticeable improvement. 

    NOW...

    Installing and the anker mouse control software.. And changing the Polling rate.. 

    Changing from 1000 to 500 made "some" improvement.. And from 500 to 250 gave maybe a bit more.. 

    However!!! Going from 250 to 125 made it worse than 1000.. Visibly worse.

    Enhanced pointer precision... no noticeable difference.

    So OK  Work around is not working.. Is there ever going to be a real "FIX" for this..

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  4. Anonymous
    2019-09-06T00:45:57+00:00

    I fixed it on my systems by going to control panel / Mouse Properties / Pointer Options

    uncheck Enhanced pointer precision

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  5. Anonymous
    2019-08-19T01:17:44+00:00

    I agree. I wish Microsoft would address the issue. I agree that some people probably see an improvement by changing mouse polling. I wonder if there is an improvement with a better video card. I would turn off the setting to draw window contents when dragging, but my work has all system settings locked out.

    All of these are band-aid repairs. The problem is in the software implementation.

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