MS Office Jumping Shaking jogging while scrolling or changing panes on external monitor

Anonymous
2017-07-24T16:01:28+00:00

Hi All, 

Im running W10 with 365 office pro 

lenovo X1 Carbon notebook

when editing word documents on an external monitor, the document tends to jump around horizontally while scrolling or editing 

its a very quick, momentary motion, but enough that it is quite nauseating to look at for extended periods of time. 

interesting thing is,  i only see this behaviour while the document is on the external monitor, not when it is on the laptop monitor 

is it some interaction between word and the video driver? 

i only see this on MS word

there is a potentially related phenomena with excel where the excel pane flickers / freezes until the monitor is unplugged or excel rebooted that occurs when dragging a pane between monitors. 

any thoughts would be 

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Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-09-20T15:29:08+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

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    200+ people found this answer helpful.
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  2. Anonymous
    2017-12-13T03:03:00+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    This solution worked like a charm for me too. I had the shake problem on a desktop with two monitors. Changing this setting fixed the problem immediately.

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    50+ people found this answer helpful.
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  3. Anonymous
    2017-10-09T18:28:30+00:00

    This worked perfectly!  Thank you.

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    30+ people found this answer helpful.
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  4. Anonymous
    2017-11-08T07:54:33+00:00

    Had the same issue where my word document would shake when I was on an external monitor through a laptop expansion dock (HP Thunderbolt), after searching around and finding this fix for turning off animated controls the problem is fixed.

    Control panel > System and security > System > Advanced system settings (in upper-left side) > Advanced tab > Settings in Performance box > Visual effects:

    Here please disable Animate controls and elements inside windows

    This solved my problem, TY

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    20+ people found this answer helpful.
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  5. Anonymous
    2017-09-08T22:40:21+00:00

    This solved the issue. I first tried pressing CTRL while opening word but Word (from the start menu) which did not work. Then I used the command line. This meant first finding the executable (WINWORD) and then running WINWORD \safe which opened with a slightly different looking word interface. In safe mode, I stopped experiencing the issue. So then I went to regular word->options->add-ins and unchecked all the "Action" add-ins. No more jittery screens. Now I have to go back and start turning them on one by one to catch which one is giving me the issue. I had the following add-ins enabled:

    -Address (English)

    -Date (XML)

    -Instant Messaging Contacts (English)

    -Measurement Converter (Measurement Converter)

    -Telephone Number (XML)

    Thank you LitVire!

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