Office 365 cloud features do not work when using a privacy VPN

Anonymous
2016-07-27T20:31:21+00:00

When I have a privacy VPN active (such as Private Internet Access - PIA) I can't access the cloud features on Office 365 (such as online templates, OneNote sync to the cloud, Excel or Word saving to OneDrive directly, etc). I have tried 3 different VPN solutions: PIA, NordVPN and VPNArea and they all exhibit the same issue. Is there a way to solve this or to tell Office to bypass the VPN?

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  1. Anonymous
    2018-06-10T07:32:21+00:00

    Just reporting back that I've had only limited success with adding the DNS manually.  In the end I gave up and contacted NordVPN support.  They don't have a fix but they at least told me why Office products think I am offline:

    https://blogs.technet.microsoft.com/the_microsoft_excel_support_team_blog/2014/03/24/office-2013-reports-no-internet-connectivity-with-vpn-connection/

    As I just mentioned they said they didn't have a fix but they said they are working on it.  We will see.  Microsoft seem to have come up with a very clunky way of testing for an internet connection, hopefully they will come up with a better solution.

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  3. Anonymous
    2018-06-05T17:49:18+00:00

    I turned off CyberSec and changed to TCP but still no help.  It was removing the file collaboration that finally made it work for me.

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  4. Anonymous
    2018-06-01T00:12:56+00:00

    SU

    Sudetta, your response worked perfectly. Thank you for the help. Perhaps this response should be elevated to the top of this string! Thanks again, Raymond

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  5. Anonymous
    2018-05-28T02:25:19+00:00

    Thanks Paul, I'll try that .

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