Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2019-05-17T22:57:17+00:00

    Here is what finally worked for me:

    I am using Office 365 Home. I noticed that some wireless routers worked fine, but when at home I would get an error and time out when logging in to Outlook on both my android devices. If I logged in using a router that worked, then when I came home, all I would get was the notification for the email, but it did not show up in Outlook. 

    I have a linksys router, logged in and went to:

    Connectivity>Internet Settings>IPv6>Edit>Uncheck IPv6 - Automatic Enabled [box] 

    ie: It now is NOT enabled. Save the new settings. Let the router reboot if it wants.

    BOOM! SOLVED (at least for me)!!!

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  2. Anonymous
    2019-04-07T01:30:34+00:00

    I can't believe it isn't fixable, because it wasn't always like this. I do believe they don't care.

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  3. Anonymous
    2019-04-07T01:15:00+00:00

    Same issue for me. After a few years of this problem you just have to assume that microsoft either does not care or is unable to fix this issue.

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  4. Anonymous
    2019-04-03T22:39:57+00:00

    Samsung Galaxy S9+, Android 9.0. It's April 4, 2019 and the problem still exists. Microsoft doesn't give a ****.

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  5. Anonymous
    2019-03-14T10:49:08+00:00

    I'm commenting as this issue is now nearly 4 years old and still happening. support always say to reset or delete account. This works temporarily.

    I am using an android phone, (Oneplus 5T) Fully updated. Connecting to work exchange server. Get push emails through notification but clicking pop-up takes me to inbox where I am told the messgem cannot be loaded. Have to kill outlook, re-open, then the message will appear. This is ridiculous, and im not reinstalling outlook everyday to fix the issue. Microsoft pull your finger out.

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