Office 2013 missing after June 11 Microsoft auto upates

Aravinda

I get a pop-up saying "something went wrong".  Try to repair from Program menu, but it won't do that either.  I tried to do your fix but that didn't work.  Also, I installed Microsoft Office 2013, 9 months ago, so when I go to my account, it says it doesn't recognise it or my Product Key.

Please help - what else can I do?

Julie

myaccount does not recognize my two Active Product Keys. I got them through the HUP program so it doesn't recognize them. Since I can't see your machine or know how it is set up or even your Office environment it is hard to say what you should try. But all but a couple of the machines I have gotten back up have just required a complete uninstall and reinstall of Office, sometimes using the Office Fix file from Microsoft to clean things up. On a few I have gone into the registry and removed references to Office and also had to manually delete a few folders on my own that even the Fix from MS does not take care of. But I think that the most difficult cases are due to something in  the registry that needs to be addressed. That would go along with what the tech told me. He said that the problem was a registry corruption problem and they were trying to track it down. But I never know if they are just trying to get me off the phone or if it is the truth. in this case, i believe it. That is the only thing I can tell you is to get it off the computer and reinstall. If you can't and Office is a must for you, you can only reinstall Windows and Office to get back to a working condition unless you  are among the lucky few that seem to have a System Restore from before the problem that will work. Or maybe a recent full backup that will work? I am sorry. If it was in front of me I would do some troubleshooting and try to help (not that it would help any, but I would try). If you have any specific questions let me know and I will try to answer them for you.

Hi Caine0001

Can't get it to work :(.  Have un-installed using your link and re-installed from my account.  However, at about 91% it comes up with a box saying "background installation ran into a problem".  It then just hangs and hangs (left it for hours) and when I cancel it it just says no changes will be saved.  I tried using your second link - the office fix - but it won't let me use it.  Says I don't have the right permissions etc.  I am logged on as administator though.  Probably being a bit thick but, as I'm getting no joy whatsoever from MS, just don't know what to do next.

Aravinda

I get a pop-up saying "something went wrong".  Try to repair from Program menu, but it won't do that either.  I tried to do your fix but that didn't work.  Also, I installed Microsoft Office 2013, 9 months ago, so when I go to my account, it says it doesn't recognise it or my Product Key.

Please help - what else can I do?

Julie

Nothing yet.  I'm still trying to get some sort of updated statement.

I have been fixing several machines over the last few days and talking to other IT department heads at a few companies ...

Have you been able to identify any factor common to the affected machines? Or to the unaffected ones, for that matter?

No I haven't. But to tell the truth, I have been so busy trying to keep up and keep everybody's machine going that I haven't really had time to focus on things like common denominators. But that will be in the back of my mind from now on out.