Office 2013 missing after June 11 Microsoft auto upates

Anonymous
2014-06-11T13:58:21+00:00

Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-06-14T03:16:19+00:00

    When I try to launch Outlook 2013 or Word 2013, an error comes up, "something went wrong". This started after June 11 2014 windows updates completed.  When I go to programs and features, high light "Office 2013 home and business" and click Change, nothing happens. If I click change again, it tells me to wait until the previous process is finished.

    Allen Rhodes

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  2. Anonymous
    2014-06-14T03:11:01+00:00

    I too can't start any office 365 products - get following error:

    Something went wrong

    We couldn't start your program. Please try starting it again.

    If it won't start, try repairing Office from "Programs and Features" in the Control Panel.

    I too have important deadlines and no time to deal with such ridiculous MS oversights. 

    MICROSOFT.... YOU MUST DEAL WITH THIS ISSUE TODAY!!!!!!

    PLEASE TEST YOUR UPDATES PRIOR TO RELEASE!!!!!

    There are too many of us with this issue for you to ignore!!!!!

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  3. Anonymous
    2014-06-14T02:25:24+00:00

    Here is another link with instructions on how and what to save so that Outlook is exactly the way you have it set up when you do a reinstall of it. Follow these instructions and after you reinstall Office 2013 Outlook should have all your email accounts set up and all the settings and Signatures you had set before. These instructions are only for Outlook 2013. For 2010 and before things are found in different places. So here is the link for preserving Outlook 2013: https://www.dropbox.com/s/m1gh11coz5luqk5/Instructions%20for%20Preserving%20as%20much%20of%20Outlook%202013%20as%20possible%20when%20reinstalling.docx

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  4. Anonymous
    2014-06-14T02:04:36+00:00

    I tried this method, but I am still getting the following:

    "Something went wrong

    We're sorry, but we are unable to start your program.

    Please ensure it is not disabled by the system

    Go online for additional help.

    Error Code: 30145-4"

    I have tried everything I can think of:

    1. Repair quick and online, no avail
    2. Uninstall, error, cannot uninstall
    3. Reinstall over existing, error
    4. 1.5 hours on phone with MS before I had to leave for meeting, they couldn't get it to work
    5. System restore to 6/11/2014, still error
    6. Norton Registry cleaner/fixer, still error
    7. Method above, still error

    Ideas?  It seems absolutely absurd that I cannot just uninstall it!

    Have you used Microsoft's Office cleanup utility to get rid of all traces of Office? It worked for me. That does not mean it will for you, but it might. If you want the exact one I used, I can provide a link to it in my next message. Just let me know.

    ** EDIT ** Here is the link. Just download and double-click and reboot to see if it helps. https://www.dropbox.com/s/xmu090n724ca1lb/O15CTRRemove.diagcab

    ** EDIT ** I guess I should have said this to begin with and I am sorry I didn't, but the Fixit utility link I posted above that I used, is the same one that is being posted in all the messages telling everyone the steps to take to fix this problem. It is the same one from http://support.microsoft.com/kb/2739501. I just didn't remember the link and was too lazy to go find it so I just posted the utility up and put a link to it. It is the same one as that article points to and it worked for me. I hope it does for you too. Thanks goes out to all those of you who remembered the original link. That is how I remembered where I got it and was able to post this.

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  5. Anonymous
    2014-06-14T01:47:07+00:00

    I tried this method, but I am still getting the following:

    "Something went wrong

    We're sorry, but we are unable to start your program.

    Please ensure it is not disabled by the system

    Go online for additional help.

    Error Code: 30145-4"

    I have tried everything I can think of:

    1. Repair quick and online, no avail
    2. Uninstall, error, cannot uninstall
    3. Reinstall over existing, error
    4. 1.5 hours on phone with MS before I had to leave for meeting, they couldn't get it to work
    5. System restore to 6/11/2014, still error
    6. Norton Registry cleaner/fixer, still error
    7. Method above, still error

    Ideas?  It seems absolutely absurd that I cannot just uninstall it!

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