Office 2013 missing after June 11 Microsoft auto upates

Anonymous
2014-06-11T13:58:21+00:00

Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-06-12T22:37:33+00:00

    Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?

    I have the same problem with a  customer I serve.   Microsoft needs to fix this.   I have remove all the updates back to June 1 and rebooted. the repair does still not work.    Removing office and reinstalling is not a fix.  There are lots of people affected.  Come on Microsoft get with it..

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  2. Anonymous
    2014-06-12T22:36:53+00:00

    I have had the same issue since updates were installed upon shut down last night.  The first thing I tries was a restore back to just before the updates.  No luck!  We contacted Staples who installed the Office Suite when we purchased this machine in February.  They were unable (or unwilling) to give us the information to allow access to the site for download and re-installation.  As a last resort I called Microsoft.  Unbelievably after a very short wait I was connected with a VERY knowledgeable and helpful rep and for a  fee (small compared to the hours I wasted) - they provided us with a new product code with a new account and password for future access.  It took all day, but we are back in The Office and all data files are present.

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  3. Anonymous
    2014-06-12T22:26:26+00:00

    This is a totally ridiculous situation. First of all, Click To Run is a novel idea that allows you to use the programs even before the install is over by downloading and installing whatever feature you are wanting to use at that time and over time it will finish the complete install. But I do not like it. Too much control over the install is taken away from me and even worse, you get no listing of what updates have been applied. This would seem to be a pretty important piece of information if you ask me.

    With this situation over the last couple days, the symptoms have been all over the board. There has been a plethora of different combinations of problems. My personal symptoms were that I got an error message that I did not have permission to have Access on my computer and so it would not open. Then it said it was a problem with the cache for uploading documents you are working on into the cloud so you can get to it anywhere. Repairs did not work. But this whole time all other Office programs were working. Then all of a sudden I opened a .docx file and was told immediately that I had to go download the correct language for proofing. I had done nothing, just opened the document AND it was in US English. But I had to go download and install the English Proofing pack to get rid of that message. Then Outlook could not check hotmail or outlook.com accounts. It said they were being upgraded and so the listing of folders would not be available for 15 minutes,  but they never did work again. I was also told that Office was going to change its uploading and downloading to accommodate the fact that I was now on what it detected was a metered service (which I am not, nothing changed in fact). After an hour or so of trying to run repairs and seeing if it would just work through whatever the problem was, I decided to uninstall. Well I went in and saw it listed for a minute in Programs and Features. I tried to uninstall the Proofing program first but it said something else was uninstalling and I would have to wait. Well in about a minute or two I realized that Office had just uninstalled itself. So I ran that FixIt file for cleanup but still had to remove the leftover folders and files on my own. Then I rebooted and uninstalled the Proofing feature. After this I put in the Office 2013 CD/DVD and instead of just clicking on setup.exe I chose to Open to View files and went to the 'office' sub-directory and clicked directly on setupx64.exe and it ran perfectly. I noticed that some people trying to re-run setup either with the disc or online aren't able to. I had no problem. Another difference in symptoms. But anyway, a little way into the setup it paused like it was locked up for about 3 or 4 minutes (the meter did not move to show progress) and I thought it was a failure. But it went through and said it was complete. It never gave me a chance to pick whether to install from the disc or through my account. I know it did not install from the disc because it was done in 5 or 6 minutes and everything ran perfectly. But it was too quick to have installed everything. I took out the disc and I guess it continued the install overnight. Anyway, after taking out the disc I put all my .ost and .pst files back as well as my Signatures and files that control how you have Outlook setup. I also merged the Profile Key in the Registry to get back all my email accounts without having to do them from scratch.

    After all of this, everything is working perfectly again. But as you notice, I had a lot of symptoms that just did not seem to be related at all and are different than what a lot of you have had. What could an update have done to create such a random and chaotic situation. I do understand the new verification feature that is being used every time you run one of the programs and that if it detects enough change to the environment it will think you are using it on a different computer. Maybe the updates created such an environment and Office reacted to it by saying goodbye. That would explain why after cleaning it out from my machine and even from the registry and re-installing it, that Office would work again. It had removed itself from that newly created environment and allowed me to re-install on a different machine. Even though it is the same computer, it allowed me to install it and it works because it had uninstalled and left me a license to use up.

    I am just spit-balling here. I hope somebody comes along with a definitive answer soon. In the meantime, I will keep my fingers crossed that nothing else changes and Office goes south again. I am just glad this happened between school semesters. And luckily, I have a fully licensed copy of Office 2010 Professional Plus 64-bit that I can always install and have Office available. That is why I like Office prior to 2013. It is strong and reliable. You install from a disc and once it is over you are done. No more problems.

    One more question: Does anyone have any idea why Office is the only software affected by these updates? Why not any other? I did notice that yesterday my Adobe Acrobat 7 3D had to be re-activated because I got a message that too many changes had taken place to my computer and so it had to be re-activated or it would not work anymore. So I re-activated and it is humming along now too. Maybe that experience tells someone something about what this is. It seems to lend itself to my theory about the changes made by the updates being too great in some area that it made Office think that it was being pirated and thus it reacted by uninstalling or in some cases just stopping to work.

    That is all I know. It is a little lengthy but if someone out there is smart enough to figure this out, I figured that I would supply every detail to you to help you in any way possible.

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  4. Anonymous
    2014-06-12T22:02:54+00:00

    Nothing in Office 2013 works after this update.  Can't even uninstall/reinstall, 'officeclicktorun' and other office processes can be seen in task manager, but do nothing..

    How can I regain my Office 2013 after the udate.

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  5. Anonymous
    2014-06-12T21:29:19+00:00

    I have just the same problem. Folder Office 2013 are not avaiable. Online help does not offer an update.

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