Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Hi Ram,

Thank you for choosing Microsoft Community. I will assist you with the issue you are facing related to Office installation.

Try the step below and check the result:

Run the fix it from the article below to remove the traces of Office completely from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

Once the traces are removed, right click on the setup file and then click on ‘Run as Administrator’ check if this helps.

Let us know the result.

Thank you.

Looking through all of the replies, I'm not sure that anybody has posted the solution that worked for me.

When I learned that it was potentially a problem with Windows Task Scheduler. Task Scheduler was already running, so that wasn't the problem. I opened Task Scheduler and navigated to the folder "Task Scheduler Library>Microsoft" and deleted the "Office" folder located there. I immediately tried installing Office again and it worked perfectly.

Fix is easy. There seems to be a problem with part of the Office Visio Professional 2013 package options for both 32 and 64 bit versions.

When launching Setup, please select Customize option and make "Office Telemetry" under "Office Tools" to "Not Available"

Hope this helps

 

If the above steps fail, post the latest setup error logs from %temp%

Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

%temp%

 

Let us know the result.

Thank you.

Log file:

2013/11/20 15:01:09:309::[6328] MSI(INFO): '11/20/2013 15:01:09.309 [5864]: Assembly Install: Failing with hr=80131532 at CAssemblyCacheItem::LegacyCommit, line 1359

'

2013/11/20 15:01:09:309::[6328] MSI(INFO): '1: 1935 2: {D825F1ED-87AB-11D5-A54F-0090278A1BB8} 3: 0x80131532 4: IAssemblyCacheItem 5: Commit 6: Microsoft.StdFormat,version="7.0.3300.0",culture="neutral",publicKeyToken="B03F5F7F11D50A3A" '

2013/11/20 15:01:09:309::[6328] MSI(COMMONDATA): '1: 2 2: 1 '

2013/11/20 15:01:09:309::[6328] MSI(ERROR): '1: 1712 '

2013/11/20 15:01:09:325::[6328] MSI(COMMONDATA): '1: 2 2: 1 '

2013/11/20 15:01:09:356::[6328] MSI(TERMINATE): '<NULL>'

2013/11/20 15:01:09:356::[6328] 11/20/2013 15:00:39 MSI transaction rolled back.

2013/11/20 15:01:09:356::[6328] SystemRestore : Attempting to cancelling System-Restore-Point for Product [Microsoft Office Professional Plus 2013] (with RestorePointType [0, Installed]).

2013/11/20 15:01:09:356::[6328] SystemRestore : Successfully cancelled System-Restore-Point for Product [Microsoft Office Professional Plus 2013] (with RestorePointType [0, Installed]).

2013/11/20 15:01:09:356::[5292] Showing completion dialog.

2013/11/20 15:01:21:951::[5292] Reboot requested if needed.

2013/11/20 15:01:21:951::[5292] No reboot is needed.

2013/11/20 15:01:22:091::[5292] Catalyst execution finished: 11/20/2013 15:01:22.  Return code: 1603.

2013/11/20 15:01:22:091::[5292] PERF: TickCount=2263843 Name=RunSetup Description=End function

I like to share my sollution:

i tried all the already mentionned thinks like

• deleting helpfolder
• deleting keys in registry
• etc. etc.

till i found somewere one little remark about that setup uses the tasksheduler ... so i checked but the service was inactive and i could not start it.... The service was dependent on two other services and they also were inactive... activating both services and then the task sheduler service did the trick...

office installed in 2 minutes :)

You can check in the taskmanager very simple if your task-sheduler-service is activated... if its inactive i think setup will fail most certainly... at least, mine did.

hope i helped someone out

you're a life-saver. :p a simple thing such as starting the task scheduler solved my problem...