Office 365 doesn't recognize my Microsoft account

Anonymous

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

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Anonymous

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link.

Don’t hesitate to reach out to us if you need further assistance.

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80 additional answers

Anonymous

2017-12-18T22:46:46+00:00

I tried to renew my Microsoft office on my MAC. I added PayPal and when I try to activate my Microsoft office it is saying I don't have an account- and therefore I can't get my Microsoft office renewed. I had expired on December 10. I am very frustrated.
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Anonymous

2017-11-23T04:21:02+00:00

There was a problem with the activation software - this should be resolved now. If not contact their chat help.

my sign in show some error
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Anonymous

2017-11-22T21:02:37+00:00

There was a problem with the activation software - this should be resolved now. If not contact their chat help.
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Anonymous

2017-11-21T12:00:10+00:00

I have the same problem please help
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