Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2017-10-24T09:32:07+00:00

    jest 3 to 4 month

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  2. Anonymous
    2017-10-24T03:43:50+00:00

    In addition to my question the sign in requests an email address, the same as it has been for 13 years?

    Microsoft states it's not recognised

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  3. Anonymous
    2017-10-24T03:40:43+00:00

    I have had Office 365 for a number of years, have Product key, Microsoft not recognising my account

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  4. Anonymous
    2017-10-11T02:07:20+00:00

    Cant get into Microsoft 365 on pc

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