Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2017-08-23T22:46:51+00:00

    once again I have activated my office 365 a while ago, since then i have recovered my computer and having trouble logging it looping me about not logging in with an email associate with my purchase office 365

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  2. Anonymous
    2017-07-17T01:04:19+00:00

    I'm having the same problem. I've activated the trial version and the trial has expired. I then bought a new license of Microsoft office 365. Removed the old office and installed the new one, using the link from the MS office account. When I open the Outlook I got a notice to activate the product. I entered the exact same account and I got the message that my account isn't associated with the office product. 

    This is crazy, because it's the same used account and I do not have another one. I'm attaching my subscriptions and the error.  If I don't get a solution ASAP, I'll cancel this subscription, which I can't use.

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  3. Anonymous
    2017-07-12T00:27:08+00:00

    I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

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  4. Anonymous
    2017-07-11T01:45:33+00:00

    Hi Carl,

    We noticed that you just copied and pasted the original post in this thread. Are you experiencing the exact same issue? Kindly give us a more detailed description of your own concern so that we can assist you better.

    We look forward to your response.

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