Problems installing Office 2013 and Office 365

Anonymous
2013-03-06T19:00:25+00:00

I’m having problems installing Office, how do I fix this?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-03-06T19:01:03+00:00

Do you know the exact error you’re getting?

Depending on the error or the problem, there are different steps you can take and there are Microsoft articles that can help. For example:

If you get an error that contains “integratedoffice.exe”, look at this article: Fix integratedoffice.exe install errors in Office 2013 or Office 365.

If the installation is hanging at different percentages, look at this article: Microsoft Office 2013 or Office 365 hangs during setup.

If the download is very slow, look at this article: Downloading Office 2013 is slow.

There’s also an article that provides general troubleshooting steps for Office setup: General troubleshooting for installing Office 2013 and Office 365 .

You can also go to this page on Microsoft Support to find more Office 2013 install articles. Or, this page for Office 365 Home Premium articles.

If you’d rather contact support, look at this page for Office 2013 support options, and this page for Office 365 Home Premium support options.

Was this answer helpful?

20+ people found this answer helpful.
0 comments No comments

312 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-06-04T18:25:55+00:00

    I will have to go back an record all of the numbers that showed.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-06-04T18:25:04+00:00

    I’m having problems installing Office, how do I fix this?

    I have paid for the update but keep getting an error message that it cannot install.  What do I do?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-06-04T17:57:30+00:00

    Uninstall any other office versions you have on your pc, i did that and when I tried installing my office again it worked. Must be some sort of conflict between previous versions. Hope this helps.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-06-04T17:00:19+00:00

    Very helpful tip; I got Office 2013 installed. Thank you.

    Was this answer helpful?

    0 comments No comments