New Outlook Categories in Favorites not showing mails

For all of you having this problem: I have been told in the past that to make sure your issue gets reported to Microsoft, you must use the Feedback option within the product.

For Outlook (New), do the following:

Click on "Help" on the top menu

On the menu bar that appears, click on Feedback

Report your problem in the text box that should popup. Always helpful to include a screenshot.

Hi Yaron Gottfried,

Good day!

Thank you for bringing this issue to our attention. I completely understand how frustrating it must be when your categorized emails in Favorites are not displaying as expected, especially when you rely on this feature to manage your inbox efficiently. Please accept my sincerest apologies for the inconvenience this has caused you.

To better assist you, could you kindly confirm the type of account you are using? I noticed that you applied your query to the business category but referenced outlook.com in the web version. This detail is important because the resolution steps and support channels may differ depending on whether you are using a Microsoft 365 business account, a personal account (outlook.com/hotmail.com/live.com) or a third-party IMAP/POP account.

In the meantime, could you please try the following steps to help us gather more information?

1. Log in to the web app via Sign in to Outlook
2. Verify if you are redirected to outlook.office.com (typically for business accounts) or outlook.live.com (typically for personal accounts).

This will help us determine the appropriate support channel and provide you with the most accurate resolution.

Once again, I truly appreciate your patience and understanding as we work to resolve this matter. If you have any additional details or screenshots that could help us diagnose the issue further, please don’t hesitate to share them.

Looking forward to your response so we can get this sorted out for you as quickly as possible.

Warm regards,

Luckie Shi

Hello Luckie!

I have the exact same issue. Whenever I categorized my emails, the emails do not show when I click them. This is really frustrating, and I really need it fixed as soon as possible. 2 categories are working, but the rest that I try to add does not work and it is really affecting my workflow. I am hoping for your quick response on this matter since I noticed that a lot have been experiencing the same thing. Btw, I am using a Microsoft 365 business account. Thank you very much!

Regards,

Ivy

My IT department sent me the exact same workaround and it's helpful for now! Thanks!

Same here. Very disruptive

I have a business account and I still have the same issue.