New Outlook Categories in Favorites not showing mails

Anonymous
2025-02-13T15:15:27+00:00

I have been categorizing my mails and adding the categories to the favorites. When clicking on the category in the favorites it showed me all mails in the category which was fine up to a couple of hours ago. Now it shows nothing. When I click the 3 dots it opens a pop up telling me "X items (0 unread)" but it doesn't show any items. The same goes in outlook.com in the web

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-03-06T04:21:30+00:00

    Hi,

    I found a trick that works for me. Put a 's' after the name of the category you created. i.e., 'task' to 'tasks', and 'admin' to 'admins'. Not sure about the logic but I can see my emails in the favorites categories now.

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  2. Anonymous
    2025-02-25T18:33:52+00:00

    I am also experiencing this issue using a business account.

    I've found that if I click the favorite category, then click into the search bar, it will populate the category there and I can hit enter to search. Just adds a bunch of clicks, but is a workaround for now.

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  3. Anonymous
    2025-02-14T06:06:45+00:00

    Hi Yaron Gottfried,

    Good day!

    Thank you for bringing this issue to our attention. I completely understand how frustrating it must be when your categorized emails in Favorites are not displaying as expected, especially when you rely on this feature to manage your inbox efficiently. Please accept my sincerest apologies for the inconvenience this has caused you.

    To better assist you, could you kindly confirm the type of account you are using? I noticed that you applied your query to the business category but referenced outlook.com in the web version. This detail is important because the resolution steps and support channels may differ depending on whether you are using a Microsoft 365 business account, a personal account (outlook.com/hotmail.com/live.com) or a third-party IMAP/POP account.

    In the meantime, could you please try the following steps to help us gather more information?

    1. Log in to the web app via Sign in to Outlook
    2. Verify if you are redirected to outlook.office.com (typically for business accounts) or outlook.live.com (typically for personal accounts).

    This will help us determine the appropriate support channel and provide you with the most accurate resolution.

    Once again, I truly appreciate your patience and understanding as we work to resolve this matter. If you have any additional details or screenshots that could help us diagnose the issue further, please don’t hesitate to share them.

    Looking forward to your response so we can get this sorted out for you as quickly as possible.

    Warm regards,

    Luckie Shi

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  4. Anonymous
    2025-02-20T14:13:58+00:00

    This is the exact issue I'm having too. Cannot figure out the problem.

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  5. Anonymous
    2025-02-19T15:11:57+00:00

    I am having the exact same issue. I am able to search for categories, but clicking on the category added to my favorites does not work.

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