New Outlook Categories in Favorites not showing mails

Hi Luckie Shi,

I have a business account, I see my mails in outlook.office.com with the same issue on web as in the new outlook app on my PC.

Here's a screenshot of the problem:

As you can see, there are 7 items that should be displayed but none are displayed.

That's the "Category" in my "Favorites"

Thanks,

Yaron

Just adding to the thread - I'm also experiencing the same problem.

As a temporary workaround, you can click on the 'favourite' and then click in the 'search' field at the top of New Outlook.
Doing this auto-populates the search field with your tag.

Then press 'Enter' and the tagged results will display.

Not ideal, and I do hope this is resolved soon, but at least then tags are not completely unusable.

• Chris

I am having this exact same issue and having trouble getting support to resolve this.

I am using outlook from a business account

I am having the same issue, except that it only occurs with one of the categories I have added to Favorites. All the others are still working the same way they were last week. I am using an Outlook personal account.

I have tried removing the category from Favorites and adding it back in, but that does not resolve the issue.

Please do not tell me to create a new category and recategorize all the emails. There are far too many to do that.

Thanks,

John

I also have this issue, some of the categories are not showing any mail (not working) and some others are ok.

As a workaround, performing a search works.

Example, category name is admin:

• category admin is set up as favorite and it's not showing any mail although there are several
• performing a search shows the messages:
  • category:"admin"