Unable to complete authorisation as their is no interactive call in progress

Anonymous
2024-11-25T07:10:37+00:00

I changed my microsoft password, now on my android phone i cant sign in to my email account.

I enter the new password, then enter the generated number on the authenticator, but then i receive the above message

I am able to access my emails on my laptop, but not my phone

Outlook | Outlook for mobile | Outlook for Android | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-03T03:10:58+00:00

    I have this problem on my S24 and popped in here after doing a Google search to look for a solution. Now I get the Microsoft Community emails notifying me there is a new Reply to the question. If I click on the "Post a Reply", I must log in before I can see the new replies. My Community account is the same 365 email that I cannot validate in Samsung Email, but oddly enough, once I successfully log into MS Community, Samsung email is logged in and validated successfully. Weird, but I'm saving a copy of the Community email so I can use the "Post a Reply" link to log into 365! Try this if the problem 365 email is used in both places.

    Obviously a temporary workaround, but I don't want to keep deleting my account from my phone, and re-adding it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-12-02T20:54:33+00:00

    This seems to be a Samsung application issue, not a Microsoft issue, please write a review in the android app store:

    https://play.google.com/store/apps/details?id=com.samsung.android.email.provider

    Also email the following app support with your issue: ******@samsung.com

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-12-02T19:57:45+00:00

    We are also having the same issue. Samsung Email version 6.1.95.14.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-12-02T19:39:52+00:00

    Having the same issue with Android users within the org.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-12-02T14:56:02+00:00

    One question, how do you downgrade the app?

    Was this answer helpful?

    0 comments